Church's Chicken Guest Service​/Cook

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Church’s Texas Chicken Guest Service/Cook



Job Summary :
To serve each guest courteously, quickly, and efficiently while adhering to the procedures in the Service Section of the Church’s Operating Standards Manual (the “OSM”). Accomplishes tasks in a timely and orderly manner.

Key Duties/Responsibilities

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer’s order within company mandated service time.
• Suggestive up sell of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint. Notifies manager as needed.
• Immediately notifies Manager in Charge of any deletions, over-rings, or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.
• Sets up the batter table, collects all necessary smallwares, and prepares batter mix.
• Checks all equipment and immediately reports any malfunctions within the area to the Manager in Charge.
• Color balances fryers and adds sufficient shortening so that the proper shortening level can be maintained.
• Filters and cleans all fryers at the designated times while following all guidelines of safety (including use of provided safety equipment).
• Pans sufficient chicken for operational needs.
• Prepares and cooks all food product as dictated by the needs of the business and at the direction of the Manager in Charge.
• Ensures that all food product meets the specifications, procedures and quality standards at stated in the SOM, including strict observance of designated holding times.

• Maintains a clean work area by practicing “clean-as-you-go” practices while following all of the guidelines/procedures of sanitation and safety.
• Verifies all necessary product and supplies are stocked and available at the batter area.
• Maintains organization and cleanliness of the cooler.
• Perform all other tasks as assigned by Manager in Charge of Shift.

• Continuously stand and/or walk on hard floors to prepare and cook food, get stock items, and transport items to/from the kitchen, stock room, food prep area and front lines for periods of up to eight (8) hours.
• Frequently push or pull batter table, filter machine, trash cans, brooms, mops, and mop buckets.
• Continuously reach overhead, forward, and underneath shelving, counters, tables, refrigeration units, racks, drink dispensers, fryers, batter table and ovens.
• Continuously handle a variety of shapes and sizes and textures of items which include, but are not limited to:
  Dairy products, produce, condiments, meat/poultry, bulk stock items, and paper work.
• Continuously communicate with and listen to customers, management and other team members to ensure optimal performance.
• Continuously see to be aware of surroundings and locations of items needed, as well as to perform job duties.

• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to succeed in a fast-paced work environment.
• Must be able to receive money and accurately count back change.
• Report to work timely for each scheduled shift.
• If you’re hungry for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place. At Church's, we’re not your typical quick service restaurant. We make real comfort food that makes a…