Lead, Retail, Retail Associate​/ Customer Service

Lead – Goodwill Industries of South Mississippi

Join to apply for the Lead role at Goodwill Industries of South Mississippi.

To ensure the efficient and cost-effective operation of the DGR through security of corporate assets, customer relations, sale of donated goods, accurate cash register operations in order to maximize profitability and increase training opportunities.

Non-Exempt

Under the direct supervision of the Team Leader Coach and ATL, the Lead is responsible for customer service, cash register sales, facility security and maintenance, greeting and assisting customers, bagging/wrapping merchandise, displaying merchandise, cleaning cash wrap area, counters, and front of store, hanging, stocking shelves and rotating merchandise.

• Ensures world-class customer service.
• Opens and closes DGR as required including assigning POS drawers, providing change for cashiers.
• Ensures loss prevention and risk management policies and procedures.
• Ensures a neat, clean, organized, and safe facility.
• Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory.
• Keeps abreast of merchandise knowledge, industry trends and competitive pricing.
• Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill’s policies and procedures as required.

• Performs assigned duties within the framework of our Guiding Principles:
  • We are committed to providing world‑class customer service to all of our customers.
  • We are committed to a clean, neat, and organized store. The image of the store reflects Goodwill, the manager/TLC, and the team.
  • Donors should be greeted in 10 seconds.
  • We are committed to a full store with full inventory.
  • Every time we touch a donation, something good should happen to it.
  • All donations should be processed within 24 hours.
  • If you have a pile, you have a problem.
  • Hard goods should be priority processed.
  • Material handling equipment is for moving donations, not storage.
  • Don’t fall in love with your donations… rotation is critical to success.
  • Donor Value should increase.
  • Profits should increase.
  • May be asked to participate in activities outside of Goodwill.
  • Attends in‑service and related training as assigned.
  • Performs other duties as assigned.

• High school diploma or G.E.D. preferred.
• Prior experience in a retail environment preferred.
• 6 months Cashiering experience preferred.
• Good interpersonal skills and customer service.
• Ability to perform the essential functions with or without accommodation.
• Ability to develop and maintain effective working relationship with team leader, team members, customers and donors.
• Ability to work within a team situation.
• Ability to maintain a positive, friendly attitude and a neat, clean, and well‑groomed appearance.

• Must be willing and able to work evenings and weekends, on a rotating schedule or work schedule based on business needs.

• Able to stand, bend and reach.
• Able to lift, push, pull, carry or otherwise move up to twenty‑five (25) pounds with no support regularly. Over twenty‑five (25) pounds request for additional team member assistance as needed.

• PRIDE
• Safety – DGR Safety metric score
• Attendance – Works schedule as assigned, notify leadership as needed with no recurring issues
• Quality of Work – (Attitude, sense of urgency, image, productivity, individual safety performance)
• Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)
• Transaction Value (Location vs individual)
• Change round up as a % of transactions (30% and higher than previous year)
• Sales Floor Support – (Meets production standards as needed ensuring fresh inventory)
• Accuracy of register input
• Image (keeps cash wrap, sales floor clean, neat, safe, organized with fresh merchandise)

Entry level

Full‑time

Other

Non‑profit Organizations