HVAC Maintenance Technician

The Maintenance Technician provides maintenance on newer residential heating and air conditioning systems according to company standards while providing the customer with a high quality experience.

• Primary responsibilities:
  • Conducts Comfort Club and revenue maintenance calls as well as parts/component replacement calls.
  • Accurately documents:
    • Age and type of each system component on invoices.
    • Services completed.
    • Discussion with customer regarding current and/or future equipment/service requirements.
    • Invoices and costs for service.
    • Debriefs service call with dispatch after each service call.
    • Wears floor savers while working in client homes.
    • Inspects area for cleanliness after job completion.
  • Maintains company vehicle, ensuring cleanliness and organization, both inside and out.
  • Maintains a professional image at all times by:
    • Wearing only company approved and provided One Hour apparel.
    • Following safety policies and procedures.
    • Abiding by ALL One Hour standards of performance and code of ethics.
    • Maintaining a courteous demeanor with all customers and associates.
    • Respecting the customer’s property.
    • Participates in ALL company sponsored training classes.
    • Assists in mentoring and training maintenance technicians.
• Required knowledge, skills and abilities:
  • Solid communication and customer service skills.
  • Valid driver's license and a clean driving record.
  • Ability to pass a background check and drug screen.
• Educational/certification requirements:
  • GED or High School Diploma.
  • Ability to pass NATE Core Test (TM1).
  • Ability to Pass Nate Certification in one Service Specialty
• Preferred qualifications:
  • Associate’s degree in related field.
• Environmental conditions:
  • Extreme Temperatures
  • Loud noises
  • Confined spaces
  • Adverse weather
  • Ability to work in confined spaces and to maneuver in attics, basements, and crawl spaces to access HVAC units.
  • Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
  • Work assignments may be performed with or without reasonable accommodation to a known disability.
• Physical requirements:
  • Heavy lifting
  • Ability to stand, walk, and climb ladders and stairs.
  • Ability to work in confined spaces and to maneuver in attics, basements, and crawl spaces to access HVAC units.
  • Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
  • Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
  • Work assignments may be performed with or without reasonable accommodation to a known disability.
• NPS attainment of 95%
• Labor percentage below 20%
• Callback percentage below 3%
• Maintain an average ticket of $150
• Collection of 100% of receivables
• Club conversion percentage of 60%
• Revenue and IAQ sales at or above expectations