WA CGE Coordinator l

At CDCN, we strive to create aworkplace where everyone is supported and motivated to betheir best; we collaborate onshared goals and celebrate our accomplishments.

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

The WA CGE Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position handles customer service (including all inbound and outbound phone calls), emails, and messages/chats. The WA CGE Coordinator I coordinates and manages daily intake and referral processes to ensure positive business growth and development. This role includes processing clients and completing attendant enrollment paperwork to meet general customer service objectives.

In addition, the WA CGE Coordinator I is responsible for behaving in a manner that will promote cohesiveness in the office environment, as well as support day-to-day operations, and client advocacy.

• Provide excellent customer service to internal and external clients
• Handle inbound/outbound phone calls, answering queries and concerns accurately
• De‑escalate situations involving dissatisfied customers, offering assistance and support
• Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks
• Process forms and documents in relevant systems
• Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives
• Comply with applicable legal requirements, standards, and policies, and procedures.
• Maintain the necessary skills and knowledge to coordinate workflow
• Exhibit an intermediate level of computer efficiency
• Demonstrate effective problem‑solving and decision‑making skills
• Participate in professional development and training activities
• Bi‑lingual preferred in various locations
• Other duties as assigned

• High School Diploma or GED preferred
• Previous office experience preferred
• Combination of education and experience is a plus
• Be able to successfully pass a background screening
• Employees must provide their own reliable internet if working a remote/hybrid position

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home‑care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small‑company feel.…