Teller, Customer Service​/HelpDesk

Teller I

This position is located at our Missoula, MT North branch.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• Community program support and local outreach initiatives.

The Teller I will be responsible for daily teller transactions in both the lobby and drive‑up locations of the branch. The position also focuses on delivering outstanding customer service and developing client relationships, identifying referral opportunities for additional Retail products and other lines of business. This is an entry‑level position.

• Provide customer account services: receive deposits and loan payments, cash checks, issue savings withdrawals, record night and mail deposits, sell cashier’s checks, traveler's checks and savings bonds.
• Answer customer questions in person or on the telephone.
• Record customer account transactions by logging cashier checks, traveler's checks, and other special services; prepare currency transaction reports.
• Cross‑sell bank products by answering inquiries, informing customers of new services and product promotions, assessing customer needs, directing customers to a branch representative.
• Complete special customer requests: close accounts, take orders for checks, open and close Christmas and vacation clubs, exchange foreign currencies, provide special statements, copies, and referrals, complete safe‑deposit box procedures.
• Reconcile cash drawer: prove cash transactions, count and package currency and coins; reconcile loan coupons and other transactions; turn in excess cash and mutilated currency to Teller Group Leader; maintain supply of cash and currency.
• Comply with bank operations and security procedures: participate in all dual‑control functions, maintain customer traffic surveys, audit other teller currency, assist in certification of proof.
• Maintain customer confidence and protect bank operations by safeguarding confidential information and cautioning others of potential breaches.
• Improve teller job knowledge by attending training sessions.
• Contribute to customer service and bank success by welcoming related, different, and new requests; helping others accomplish job results.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to handle sensitive confidential information.
• Excellent mathematical aptitude.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Excellent writing and communication skills with strong attention to detail.

• High School Diploma or general education degree (GED) required.
• Experience in a cash handling role preferred.

• Dexterity of hands/fingers to operate computer keyboard and mouse – frequently.
• Handling – frequently.
• Hearing – frequently.
• Lifting – occasionally.
• Sitting – occasionally.
• Standing – frequently.
• Talking – frequently.
• Walking – occasionally.
• Noise level – moderate.
• Typical work hours – vary based on scheduling/business need.
• Regular and predictable attendance – required.
• If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

Entry level

Full‑time

Finance and Sales

Banking

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