Airport Customer Service Agent - MSO; PT

Airport Customer Service Agent – MSO (Part Time)

Location:

Missoula, MT. Shift: A.M. and P.M. (rotating). Pay:
Base $15.50, Seasonal $1.50, Total $17 per hour. Position:
Non‑exempt, Part‑time, 30 hours per week start.

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.

We are seeking individuals who are passionate, have integrity, and empathy for how their words and decisions affect employees, customers, and partners.

No experience required. Paid training provided for all new employees.

Provide customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

• Flight privileges offered after 30 days for employees and eligible family members
• Weekly pay for hourly employees
• Full‑time starts at 30 hours per week
• Paid time off for full‑time employees
• Comprehensive medical, dental, and vision insurance for full‑time employees
• 401(k) for all employees
• Exclusive discounts and additional wellness programs

• Assist passengers with a friendly welcome, through arrival and check‑in, including support for special needs passengers such as unaccompanied minors, VIP passengers, and wheelchair assistance.
• Handle all aspects of ticketing and check‑in using a computerized system, including boarding, baggage service, reservations, and resolving related complaints.
• Direct passengers through customs, immigration, and quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate‑checked bags are available for loading at departure and delivery upon arrival.
• Push wheelchairs with passengers through all airport areas.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within expected skill, experience, and capabilities.
• Complete work safely, following company safety and operational standards.
• Immediately report safety and security incidents and potential hazards in line with Unifi Fair and Just Culture Policy.

• High School diploma or GED.
• Must be at least 18 years of age.
• Must obtain credentials required by airport, state, or customs.

• Must constantly lift up to 70 lbs or more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, grasp; frequently climb and crawl.

• Work rotating shifts, nights, weekends, holidays, overtime.
• Work in outdoor weather conditions, possibly severe seasonal elements.