Community Associate, Entertainment & Gaming

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3010 Santa Fe Ct., 1st Floor, 59808 Missoula, Montana

The world of work is changing. Short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however they want, in over 120 countries across the globe.

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work‑life balance and competitive benefits, while growing your career path along the way.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries. You will create and maintain your own community within your center and take care of all the administrative and support needs for your customers so that they can focus on running their business.

You arrive a few minutes before the center opens to make sure everything is ready and check there’s nothing the cleaners have missed.

Throughout the morning, customers come in asking for Wi‑Fi code changes, package status, directions to meeting rooms, projector setup, and other assistance. You handle these requests, process invoices, and provide general support. A quick coffee break follows. You sort mail and update customers on pending items. During lunch, you continue handling customer requests.

In the afternoon, you help with printing, invoicing, and open service tickets through our portal if a room is too hot. After a short coffee break, you collaborate with the Community Manager to plan next week’s networking event, send e‑invites, and create posters. A prospect arrives; you share details about the community and encourage them to join. The day ends with wrapping up meetings and ensuring the center is tidy.

You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experienced and confident using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

• Work‑life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 paid company holidays per calendar year (in addition to your PTO accrual)
• Competitive 401(k) program, with a company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
• A quarterly bonus plan program, plus an hourly rate of $21
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.

Entry level

Full‑time

Other

Facilities Services

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