Director of Student Accounts

The Director of Student Account Services oversees the Student Account Services functions of the University of Montana, including the payment phase of the registration process and application of all financial aid which requires experience administering student accounts and knowledge of FERPA.

The Director of Student Account Services develops and implements policy regarding student accounts and is responsible for all areas of the University's Student Accounts Receivable system. As a critical integrated service area of the University, the Director of Student Accounts position requires working cooperatively and collaboratively with many various personnel and departments across the University of Montana to maximize a positive student experience, financial performance, creativity, and problem solving, to achieve the best possible results.

• Master’s degree in business, finance, higher education administration, or related field is strongly preferred;
• 7+ or more years of experience at a similarly sized and ranked institution of higher education;
• Knowledge of Ellucian/Banner Finance, Ellucian/Banner Student, and other Ellucian products;
• Able and willing to assist other areas as needed within Student Financial Services;
• Working knowledge of generally accepted accounting principles (GAAP) and Governmental Accounting Standards Board (GASB) guidelines.

The Director of Student Account Services manages Student Accounts, Student Accounts Receivable Collections, Cashiering, and other Accounts Receivable functions and interacts with students, faculty and other employees as well as external funding entities to help ensure procedures are streamlined, efficient and meet university standards.

• Collaborates with financial aid, registrar and other offices to resolve issues with student accounts in a timely fashion, especially during high volume times of the year.
• Works in conjunction with financial aid with the Return of Title IV funds for federal financial aid funds, and ensuring student refunds are accurate and timely and in accordance with all local, state and federal regulations.
• Reviews financial accounting reports to ensure accuracy and timeliness of student account transactions; oversees the student appeal process (including updates to student accounts); monitors student account charge-offs and oversees activities with the student account payment plans.
• Responsible for hiring, disciplinary actions, mentoring, evaluating and supervising the Associate Director of Student Accounts, Student Accounts Specialists and Treasury Staff. Additionally, provides oversight and leadership for their employees. Evaluates performance of the individuals supervised, as well as the team as a whole.

• Supervising and reviewing the functions related to the cash receivables of the University including, but not limited to, student accounting and third party payment transactions;
• Supervising and reviewing the function and performance of staff and activities within Student Account Services;
• Assists with the development and implementation of policies and procedures;
• Supervising the certification of students who qualify for legislatively established tuition and fee exemptions;
• Reconciling general ledger accounts that include student receivables;
• Supervising the daily operation of bank deposits;
• Ensuring employees are trained in the areas of student financials and accounts receivable/billing processing;
• Coordinating with external cash processing vendors on student payment plans and preparing reconciliation to student receivables;
• Preparing and discussing employee reviews and planning;
• Assist in the preparation of various financial reports and statements;
• Other duties as assigned by supervisor.

• • Bachelor's degree in business, finance or related field;
• • Five or more years of experience at a similar institution of higher education;
• • Management and supervisory…