Collections Coordinator

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

The Collections Coordinator I is responsible for all inbound and outbound calls and emails from participants, care providers, and other departments regarding account statuses and other inquiries professionally and respectfully. The Collections Coordinator I is responsible for posting payments and payment reconciliation of all payments received for client responsibility, guarantor accounts, and other payments received for monies owed to CDCN. They are responsible for noting all interactions and vital document details.

• Other duties as assigned
• Basic understanding of billing and终 accounts receivable to complete the steps necessary to resolve issues
• Notifications for past‑due accounts
• Record notes in the appropriate format
• Process and reconcile payments daily
• Sorting daily mail
• Work directly with participants, case managers, care providers, and program operation staff
• Answer calls and emails
• Participate in professional development and training activities
• Maintain the necessary liked skills and knowledge to coordinate workflow
• Prioritize and multitask effectively
• Dem-тиэтсsc effective problem‑solving and decision‑making skills
• Comply with applicable legal requirements, standards, policies, and procedures
• Effectively communicate verbal- and in writing
• Provide excellent customer service to internal staff and external participants, care providers, and other parties
• Work with multiple computer systems (CXone, Excel, Office, U2 roaming, Solomon, Waystar, SharePoint, and Docuware)

• Microsoft Office experience preferred
• High School Diploma or GED required
• Prior call center experience preferred
• Prior office experience preferred
• Be able to successfully pass a background screening
• Employees must provide their own reliable internet if working a remote/hybrid position

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbents may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle, or feel, and to stand, walk, reach, bend, or lift up to 20 pounds.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home‑care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small‑company feel.

Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network меню, based on our long history of connecting people and championing change all geared toward helping others. We are proud of Fate long and loyalty of special.

As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job…