Onsite Night Guest Attendant

Exciting Opportunity:
Onsite Night Guest Attendant at Wood Spring Suites in Missoula, Montana!

About the Role: Hotel Management & Consulting is seeking a positive, professional, and problem-solving Onsite Night Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests. This position will live onsite and will typically work evening shifts and be on call overnight to oversee the property after hours, performing a wide variety of tasks.

Our Culture: We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

• Hourly Rate:
  Dependent on experience, $16.50 - $18.50.
• Daily Pay Access:
  Flexible pay options to access your earnings when you need them.
• Benefits:
  Offering medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
• Employee Assistance Program:
  Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Career Growth:
  Opportunities for advancement within the company for dedicated employees.
• Living Onsite:
  Free room offered to coordinate overnight on call needs.

• Property Inspections:
  Conduct regular physical inspections of the property throughout the night, ensuring safety and security.
• Guest Services:
  Assist with checking in and checking out guests during after-hours, providing excellent customer service and addressing any guest needs or concerns.
• Laundry Duties:
  Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels. Maintain a clean and organized laundry area.
• Cleaning & Maintenance:
  Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property. Perform room preps for any rooms that housekeeping was unable to clear during day shift.
• Emergency Procedures:
  Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• On Call Needs:
  Regularly be on call overnight for after hours guest needs.
• Other Duties as Assigned.

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
  
  Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.

• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
• Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.

Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”.

These job requirements are subject to change to reasonably accommodate qualified disabled individuals. Equal employment opportunities (EEO)