Guest Services Agent - Hotel PM Shifts

Guest Services Agent - Hotel PM Shifts - 3P-11P

Posted 2 days ago

Are you a hospitality enthusiast with a passion for providing exceptional customer service? Best Western Plus Grant Creek Inn in Missoula, MT, is looking for a Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in experience. Your friendly demeanor and attention to detail will create a positive impression that sets the tone for a memorable stay.

Join us in delivering outstanding service and creating a welcoming atmosphere for travelers visiting beautiful Missoula! You can also gain an extra $1 per hour every shift if you arrive on time and work your entire scheduled shift! The schedule will be discussed during the interview. Apply today and be a key player in our guests' experience!

Tasks:

• Registering Guests.
• Assigning rooms.
• Taking payments.
• Accommodating special requests.
• Ensuring the Guests have a pleasant stay and smooth check-in/check-out.
• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a solid knowledge of the property management system.
• Make same-day and future guest reservations. Understand and follow cancellation procedures.
• Answer multi-line telephone with approved greetings and direct appropriately.
• Familiarity with room types, hotel information, and possessing sales skills to sell accordingly.
• Resolves guests’ complaints in a prompt and courteous manner.
• Ensures customer privacy is protected.
• Document incidents and relevant shift information with details and appropriately.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

• Experience in Customer Service or the Hospitality Industry.
• Availability to work nights and weekends.
• Basic computer skills/computer proficiency.
• Strong Interpersonal Communication skills.
• Strong Customer Service/Hospitality skills.

$15 hourly

Best Western Plus Grant Creek Inn is a family-friendly hotel located in Missoula, Montana. Guestrooms feature flat-screen TVs with cable channels and streaming capability, as well as complimentary Wi‑Fi. Tea and coffee-making facilities, refrigerators, and microwaves are also provided. This smoke-free hotel boasts an indoor pool, hot tub, sauna, steam room, and fitness center. Wi‑Fi is free in public areas, and self‑parking is also provided without charge.

Airport transportation can be arranged as well. A complimentary buffet breakfast is served every morning, including fresh fruit, eggs, pastries, pancakes, and hot drinks.