Housekeeping Supervisor

MAC
175 N Pattee St
Missoula, MT 59802, USA

Qualification Standards

Education & Experience:

• At least 3 years of progressive experience in a hotel or a related field required
• High School diploma or equivalent preferred
• Previous supervisory experience preferred

Tools & Equipment:

• Computer, copier, scanner, other office equipment, telephone, two way radios
• Industrial washers and dryers, industrial presser, vacuum, buffer, extractor, housekeeping carts, lobby carts, elevators, brooms, buckets, mops, radios, fax machine
• Under variable temperature conditions
• Around chemicals, fumes and or odor hazards
• Around dust and or mite hazards

Physical Requirements:

• Long hours sometimes required
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to stand for long hours and walk long distances without fatigue
• Ability to bend, stretch, stoop and reach repeatedly without difficulty
• Ability to work under variable temperatures and noise levels
• Near Vision
  - The ability to see details at close range
• Must be able to stand and/or walk for lengthy periods of time

Mental Requirements:

• Oral and Written Comprehension and Expression
  - Must be able to convey & understand information and ideas in English
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Mathematical Reasoning
  - Must be able to work with and understand basic arithmetic functions

Duties & Functions

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
• Supervise and ensure completion of all duties of Housekeeping staff
• Log all requests and confirm completion
• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
• Balance and prepare individual paperwork for closing of shift
• Inspect all rooms assigned to room attendants in his/her section of the hotel on a daily basis
• Notify room attendants of any deficiencies found in the room and note on the attendant’s board
• Return room attendant to correct deficiencies when applicable
• Re-inspect corrected rooms
• Check appearance of all employees to ensure compliance with New Castle Standards of Appearance
• Prepare room attendants’ daily assignments in the absence of the Housekeeping Manager
• Submit maintenance reports/requests to the Engineering department
• Confer with Guest Services regarding information about discrepant rooms via phone or in person
• Physically check discrepant rooms when needed
• Clean guest rooms when needed
• Inspect room attendants’ closets/carts/sign board at the end of the attendants’ shift
• Supervise and inspect night attendant’s duties
• Inspects Laundry room daily
• Check for overloading of washers/dryers
• Inspection of lint traps to ensure cleaning every 6 hrs
• Check for cleaning of Laundry area
• Assist in training of all positions within department
• Completes a floor walk of all floors, inspects carpets, walls, ashtrays, mirrors & lights
• Assist in preparing weekly…