ServiceNow Developer

Title

Service Now Developer

Omaha, NE (5 Days in a Week)

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game‑changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world‑class digital engineering, creativity, and a deep understanding of human behaviour to find and unlock value through tech‑powered and intelligence‑fueled experiences. We combine human‑centered design, powerful data, and strong tech to accelerate transformation  will be surrounded by the best in the world providing market leading technology and insights to modernise and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact centre analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game‑changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognised with awards such as "World’s Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

• Design, develop, and maintain custom applications and reusable components on the Service Now platform using JavaScript (client/server‑side), Glide Script, HTML, CSS for Service Portal development.
• Direct, hands‑on development experience with the Service Now Health and Safety or workplace safety Module is must.
• Strong knowledge of ITIL, CMDB and ITOM, HRSD and ITAM frameworks and processes.
• Strong knowledge of Service Now platform capabilities, architecture, and best practices.
• Proficient in JavaScript, HTML, CSS, XML, JSON, REST/SOAP Web Services, Integration Hub, and MID Servers, specific knowledge of LDAP/Active Directory integration.
• Experience in integrating Service Now with various IT systems and tools using MID Server, web services, APIs, etc.
• Proactively monitor and tune system performance, optimising complex queries, reports, and background scripts.
• Experience in core platform mechanics including Business Rules, Client Scripts, Script Includes, UI Actions, Flow Designer, UI builder (Configurable workspace), Playbook and Advanced Workflows.
• Experience with Source Control (e.g., Git) for collaborative development and using Studio.
  
  CI/DC processes.
• Experience with Mobile App Builder (MAB), Mobile Studio, Applets, and setting up Offline Mode functionality.

• Service Now Certified Systems Administration (CSA) – Must
• Service Now Certified Application Developer (CAD) – Preferred

GOOD TO HAVE: DATA ANALYTICS (TABLEAU, Snowflake), ITOM MODULES

Define and enforce platform architectural standards, ensuring solutions are scalable, maintainable, and adhere to security best practices. Perform code reviews, technical design reviews, and provide guidance.

The base salary range for this position is $112,325 to $138,246 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental and vision insurance, a comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check…