Scrum Master

At CDCN, we strive to create aworkplace where everyone is supported and motivated to betheir best; we collaborate onshared goals and celebrate our accomplishments.

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

The Scrum Master enables effective Agile delivery for one or more cross-functional teams by facilitating Scrum practices, removing barriers to execution, and fostering a culture of continuous improvement. This role partners closely with Product Owners, developers, quality assurance professionals, technology leaders, and business stakeholders to support the predictable delivery of high-quality solutions. The Scrum Master serves as a coach and facilitator, helping teams improve collaboration, accountability, transparency, and overall delivery performance.

Through servant leadership, the role promotes sustainable work practices and ongoing team development.

• Facilitates Scrum events, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.
• Coaches team members, Product Owners, and stakeholders on Agile values, Scrum principles, and team effectiveness.
• Collaborates with Product Owners to maintain prioritized, well-defined, and actionable product backlogs.
• Identifies, tracks, and drives resolution of impediments that impact team productivity or delivery objectives.
• Guides teams in establishing achievable sprint goals based on capacity, priorities, dependencies, and historical performance metrics.
• Promotes team accountability, ownership, collaboration, and self-organization.
• Facilitates communication among development teams, business stakeholders, and dependent teams to support alignment and execution.
• Escalates unresolved risks, dependencies, and organizational challenges to appropriate leaders when necessary.
• Protects teams from unnecessary interruptions while maintaining visibility into progress and delivery commitments.
• Analyzes Agile delivery metrics, including velocity, cycle time, lead time, throughput, predictability, and work-in-progress trends to identify improvement opportunities.
• Leads retrospectives that produce actionable outcomes and measurable process improvements.
• Supports continuous improvement of team delivery and engineering practices without directing technical design decisions.
• Coordinates cross-team planning and execution activities when initiatives involve shared dependencies or multiple delivery teams.
• Maintains delivery transparency through effective use of Agile management tools such as Azure Dev Ops, Jira, or comparable platforms.
• Drives discussions focused on improving quality, reducing rework, and establishing sustainable delivery practices.
• Contributes to organizational Agile maturity through coaching, knowledge sharing, and promotion of consistent practices.
• Other duties as assigned.

• Bachelor’s degree in Information Technology, Business, or a related field, or equivalent professional experience.
• Three or more years of experience in Agile software development, technology delivery, or related environments.
• Two or more years of experience serving as a Scrum Master, Agile Delivery Lead, or in a similar Agile facilitation role.
• Working knowledge of Scrum frameworks, Agile methodologies, and continuous improvement practices.
• Experience facilitating Agile ceremonies and supporting software delivery teams.
• Strong facilitation, communication, conflict resolution, organization, and stakeholder management skills.
• Demonstrated ability to identify delivery obstacles and coordinate effective solutions across teams.
• Ability to build productive working relationships with technical teams, Product Owners, business stakeholders, and technology leaders.
• Experience using Agile work management tools such as Azure Dev Ops, Jira, or similar platforms.
• Preferred:
  Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or similar certification.
• Preferred:
  Experience supporting multiple Agile teams.
• Preferred:
  Experience with software development lifecycle (SDLC) and Dev Ops practices.
• Preferred:
  Experience with Azure Dev Ops…