Social Services Coordinator

Social Services Coordinator – Salvation Army Southern California

POSITION TITLE: Social Services Coordinator

STATUS: Full Time / Regular / Non-Exempt

SALARY: $25.00 per hour

SUPERVISOR: Corps Officers

DEPARTMENT: Missoula Corps

The Salvation Army’s mission is to preach the gospel of Jesus Christ and meet human needs. As a Social Services Coordinator, you will administer a variety of social services programs to meet the physical, social, and spiritual needs of clients through direct contact and by supervising staff and volunteers.

• Answer and respond to all telephone calls and emails.
• Interview, screen, and schedule appointments for applicants.
• Prepare client files, maintain accurate records, and manage statistical data.
• Track funding received and disbursed, monitor financial status, and prepare monthly reports.
• Order and maintain food supplies and coordinate food distribution.
• Utilize company minivan for driving duties as necessary.
• Assist with community, seasonal programs, and office tasks requested by Corps Officers.
• Collaborate with Corps staff and external agencies.
• Develop funding sources and write effective grants for program expansion.
• Record, disburse, and report in‑kind donations properly.
• Support clients in job‑skills programs (e.g., hygiene center, food service).
• Assist families meeting POH criteria with case management and reporting.
• Perform intake and client assessments using tools such as URICA, Client Sufficiency Matrix, and Herth Hope Index.
• Attend required divisional trainings.
• Perform any other duties as assigned.

• Conduct intake to determine need and eligibility; provide direct material or financial assistance for food, clothing, shelter, utilities, transportation, etc.
• Offer case management for long‑term needs such as housing, utility assistance, and food bank certification.
• Refer clients to services that the Salvation Army cannot provide directly.

• College degree, AA, or higher; high school diploma or GED required.
• Minimum of 2 years experience in a nonprofit or social service‑related setting.
• Experience working with Missoula County or similar agencies; familiar with the Missoula Coordinated Entry System.
• Strong communication skills and ability to work with vulnerable populations.
• Commitment to The Salvation Army’s mission and practices.
• Understanding of and ability to comply with Army policies and procedures.
• Knowledge of community resources and ability to represent the Army in the community while maintaining client confidentiality.
• Valid Montana State Driver’s license and ability to pass TSA MVR check and in‑house driving test.
• Complete and adhere to Protecting the Mission requirements and TSA background check.
• Basic computer knowledge:
  Excel, Word, PowerPoint; ability to navigate database applications.
• Detail‑oriented, self‑starter, and team player.

• Sit, walk, stand, bend, squat, climb, kneel, twist continuously or intermittently.
• Grasp, push, pull objects; reach overhead.
• Use hand-finger to handle or feel objects, tools, or controls.
• Lift 20 lbs repeatedly and occasionally an item up to 50 lbs.
• Operate a motor vehicle; travel as required.

Qualified individuals must be able to perform essential duties of this position with or without accommodation. A person with a disability may request a reasonable modification. The Army will attempt to satisfy such requests unless undue hardship results.

This job description may not reflect all required duties; employees are encouraged to ask questions, suggest ideas, and be willing to learn new skills. The Army reserves the right to revise or change duties as needed.

A generous benefits package is included with full‑time positions.

• Paid holidays: 13 designated holidays + 1 floating holiday.
• Paid vacation: two weeks annually for non‑exempt positions; four weeks for exempt positions; accruing from day one and usable after six months.
• Sick leave: 12 days annually, accruing from day one, usable after three months of service.
• Health insurance: low bi‑weekly premiums for employee‑only coverage, Kaiser HMO in Kaiser service area, Anthem EPO/PPO otherwise. Voluntary +1 and +family coverage available.
• Dental insurance:
  Delta Dental DHMO and DPPO options.
• Life insurance: employer‑paid base policy; voluntary supplemental life, short‑term, and long‑term disability available.
• Retirement:
  Employer‑funded Money Purchase Pension Plan (Defined Contribution) with 50% vested after five years; optional employee‑funded 403(b).
• Parental leave: 40 hours paid leave for qualifying events.

The Salvation Army is an Equal Opportunity

Employer:

Minorities/Women/Veterans/Disabled.

Submit your application through the Salvation Army Southern California portal. Referrals increase your odds of interviewing.