Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 1470)

Join Game Stop as an Assistant Store Manager. You will support the Store Manager, supervise staff, and develop a sales culture by providing outstanding guest service and driving sales of video games, electronics, and gaming merchandise.

• Provide best‑in‑class guest service: greet guests promptly, respond to questions or concerns courteously, and assist with gaming needs.
• Support the total shopping environment, including visual presentation and operational elements.
• Process purchases and returns accurately using the POS system.
• Handle phone calls professionally, escalating issues to the Store Manager when required.
• Promote Game Stop’s guest benefits programs, such as new title reservations, trade‑in, and Pro Rewards.
• Assist the Store Manager in setting service expectations, training associates, and providing performance feedback.
• Ensure all associates complete onboarding, job training, and compliance training before shift responsibilities.
• Schedule staff while maintaining legal and company break guidelines; supervise staffing levels to meet service goals.
• Approve payroll and time‑off requests, ensuring accurate compensation.
• Maintain store cleanliness, organization, and merchandised presentation per company standards.
• Fulfill and ship Omni‑Channel orders daily.
• Implement effective inventory control and loss prevention practices, including bank deposit handling.
• Support sales, profit, and shrink targets and complete administrative duties.
• Perform inventory counts, manage stock on shelves, and keep the sales floor organized.
• Reconcile daily business transaction totals, closeout paperwork, and bank deposit slips.
• Verify shipments for discrepancies and report them appropriately.
• Process defectives, recalls, and stock pulls swiftly and accurately.
• Maintain guest and associate safety, reporting injuries promptly.
• Keep store records and manuals orderly and up‑to‑date.
• Delegate tasks to Sales Associates and Retail Keyholders when the Store Manager is absent.
• Adhere to all Game Stop policies, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow opening and closing procedures exactly.

• Proof of identity and eligibility to work in the United States.
• At least 18 years old.
• High school diploma or equivalent; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• Minimum 6 months of retail management experience preferred.
• Minimum 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge highly preferred.

• Outgoing, welcoming personality with strong people skills.
• Authentic, individualized guest assistance at every visit.
• Clear verbal and written communication, bilingual English/Spanish preferred.
• Ability to achieve objectives in a fast‑paced environment.
• Independent and collaborative team player.
• Meet associate performance expectations: attendance, appearance, safety, respectful workplace.
• Operate POS computer system proficiently.
• Basic mathematics and alphabetizing skills.
• Complete required paperwork accurately.
• Follow written or oral instructions precisely.
• Execute financial tasks per company policy.
• Flexible schedule: nights, weekends, holidays, at least 3 days per week.
• Manage pressure and adapt to stressful situations while maintaining guest interactions.
• Reliable, trustworthy, and exhibit good judgment.
• Work alone, stand, and move within store up to 12 hours per day.
• Bend, stoop, lift merchandise up to 30 lb.

Game Stop provides equal employment opportunities to all applicants and employees under all applicable laws. We provide reasonable accommodations for qualified individuals with disabilities. Certain state‑specific exceptions may apply.

Full‑time positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance; bonus and other incentives may also be available.

$15.25 – $19.25 per hour.

Seniority level:
Mid‑Senior level |

Employment type:

Full‑time | Job function:
Sales and Business Development | Industry: Retail