Territory Sales Representative

Territory Sales Representative

Reports To: Regional Manager / Director of Business Development

The Territory Sales Representative drives profitable, margin-disciplined revenue growth across the Montana market through strategic territory management and exceptional customer service. This role owns customer relationships from opportunity through execution, requiring consistent follow‑through, and an initiative‑taking service mindset that reinforces long‑term customer trust and loyalty.

As the face of The Masonry Center, Inc. (TMC) in the Montana market, this position operates with professionalism, integrity, urgency, and accountability in every customer interaction. The role collaborates directly with the Regional Manager and cross‑functional teams to deliver accurate quoting, reliable forecasting, and realistic product timelines. Success requires disciplined CRM and pipeline management, proactive ownership, regular travel, and a customer‑first mindset that reinforces TMC’s values, service standards, and brand reputation.

• Own and grow sales revenue within the assigned Montana territory while maintaining margin discipline.
• Develop and execute an annual territory business plan aligned with Company growth objectives and service standards.
• Identify, pursue, and close new business opportunities through value‑based, solution‑oriented selling.
• Prioritize time and resources to balance new business development with exceptional service to existing customers.

• Deliver a consistently elevated level of customer service, reinforcing trust, reliability, and partnership.
• Serve as a trusted advisor and primary point of contact for customers.
• Proactively anticipate customer needs, challenges, and timelines.
• Provide fast, accurate, and professional responses to customer inquiries, quotes, and service.
• Take full ownership of customer needs and concerns with clear follow‑up.
• Establish and maintain concise, reliable expectations.

• Maintain accurate, real‑time customer, opportunity, and service‑related data in the CRM.
• Provide reliable rolling sales forecasts that reflect true customer demand and project timing.
• Manage pipeline activity with discipline, transparency, and accountability.
• Use data and customer insights to prioritize opportunities that deliver sustainable, long‑term value.
• Coordinate and fulfill client sample requests efficiently and effectively.

• Partner closely with operations, logistics, customer service, and leadership to ensure seamless execution and consistent service delivery.
• Communicate customer feedback and market insights back to internal teams and leadership.
• Support margin protected by aligning service commitments with operational realities.

• Act as a trusted ambassador of TMC, consistently reflecting the Company’s professionalism, integrity, and service‑first culture.

Uphold and demonstrate Company Core Values in daily work:

• Humble Expertise – Staying current and being knowledgeable.
• Unlimited Outcomes – Producing results and capitalizing on opportunities.
• Active Accountability – Following through and taking on ownership.
• Internal Relationships – Having purpose and being kind.
• Uninhibited Innovation – Having fun and being creative.
• Collaborative Teams – Working together and sharing success.
• Respectful Communication – Building trust and being transparent.

• 3+ years of outside sales experience, preferably within building materials, construction, masonry, or a related industry.
• Demonstrated ability to manage customer relationships at a high service level.
• Proven track record of meeting or exceeding sales goals while maintaining margin discipline.
• Strong territory planning, execution, and time management skills.
• Experience in working independently while remaining aligned with leadership priorities and Company standards.
• Ability to prioritize tasks.
• Ability to perform effectively in a fast‑paced, customer‑focused environment.
• Proficiency with Microsoft Office Suite or related business software.