Epic Application Analyst III

Senior Technical Recruiter @ Hill Physicians Medical Group | Internal Recruitment, Technology Recruitment

We’re delighted you’re considering joining us! At Hill Physicians Medical Group, we’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.

DE&I Statement: At Hill Physicians, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are. We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities.

We do it because it’s right!

Under the leadership of the Applications Manager, the Application Analyst’s primary role is to have a complete working knowledge of assigned application, to include an understanding of the assigned department workflows for the associated system build/configure, upgrade and release process. The Application Analyst will act as the primary support contact for the application and coordinate issues that arise in their area of responsibility and must be very knowledgeable about the organization’s policies, procedures, and business operations.

They will perform workflow analysis, data collection and report issues associated with the software. The Application Analyst will serve as a liaison between team, end users, third parties and technical staff. They will work with end users by participating in training and troubleshooting issues and questions. Senior level technical professional. Completes complex work within a discipline or specialty area. Helps others understand the why and articulates the importance to others they work with.

Owns processes and continually incorporates feedback to improve them. Proactively audits process to improve before an issue occurs. Caters to individual styles and abilities. Teaches new skills. Helps talk through situations with operational stakeholders. Makes recommendations for new functionality for issue avoidance or operation improvement. Pushes back when operations or IT is steering down the wrong path.

Responsible for the support and maintenance of the Epic Provider/Resource (SER) master file which contains a record for each caregiver, resource, device, and modality at the organization. Provides tier 2 support of records containing demographic, scheduling, billing, ordering, claims and other information relevant to a provider or resource.

• Performs work that is complex and varied in nature.
• Solves complex problems by defining and discerning key aspects of the problem.
• Takes a new perspective on existing solutions.
• Recommends new procedures and processes to achieve results. Understands the why behind the question.
• Communicates build/configure, or workflow improvements that solve the broader need.
• Acting as the primary support contact for the application's end-users. Provide software product function, design, and build/configure expertise needed for successful product implementation.
• Identifying issues that arise in their application area as well as issues that affect other application teams and working to resolve them.
• Guiding workflow design, build/configuring and testing the system, and analyzing other technical issues associated with software ensuring design and configuration meets patient care and business needs.
• Works with the IS. Team members, vendors and customers to ensure that the application systems are properly maintained, and necessary changes are reliably tested, implemented, and documentation is current. Serving as a liaison between end users’ workflow needs and implementation staff.
• Maintaining regular communication with software representatives, business community, and end users to ensure the system meets the organization’s business needs in regard to the project deliverables and timeline.
• Developing an understanding of operational…