Billing Supervisor - UniFirst First Aid + Safety

Uni First First Aid + Safety is seeking a reliable and hardworking Billing Supervisor to join our family. The Billing Supervisor (Focus: EDI and Billing Adjustments) oversees end-to-end billing operations within the Accounts Receivable function, with a strong emphasis on the accurate and timely generation and delivery of AR invoices. This role manages automated billing processes—particularly EDI and ERP workflows—proactively identifying issues and leading corrective actions when billing failures or inaccuracies occur.

In addition, the Supervisor directs the Billing Adjustments team to ensure billing discrepancies are resolved efficiently through precise credit and rebill activity, in accordance with internal controls, customer requirements, and accounting policies.

The Billing Supervisor leads, coaches, and supports a team of Billing Analysts dedicated to invoicing, providing subject matter expertise, operational direction, and hands‑on issue resolution. Serving as a key liaison across Operations, Accounts Receivable, Accounting, Internal Audit, and external auditors, the role ensures consistent execution of Uni First billing processes and the effective resolution of complex billing matters.

This position leverages strong system knowledge and disciplined billing practices to drive improvements in AR performance metrics, including invoice timeliness, reduction of open and aged receivables, minimized move balances, and improved Days Sales Outstanding (DSO). A critical focus is placed on validating invoice accuracy, managing escalated billing issues, and ensuring alignment between customer contract terms and current billing practices.

The Supervisor also works directly with internal and external customers to resolve invoicing issues, uphold contractual commitments, and build strong partnerships that support efficient billing operations and overall.

On the job training & great hourly pay + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

Our Team Partners receive ongoing cross‑training, exposing them to different department areas. Cross training enhances their performance and assists them with their career potential and advancement.

We offer up to 40‑hours a week!

Some companies like to promote from within, we love to!

Our family culture is what makes Uni First First Aid + Safety an organization that stands out from the rest.

At Uni First First Aid + Safety, you'll find an environment packed with different cultures, personalities, and backgrounds. We believe our diversity makes us who we are, and we strive every day to build a culture where everyone feels welcome.

• Ensure successful execution of all billing processes, including EDI, and standard invoice generation.
• Monitor automated billing jobs and reports to confirm invoices are created, transmitted, and delivered accurately and on schedule.
• Identify, analyze, and resolve billing failures, invoice errors, or distribution issues.
• Coordinate corrective actions for failed bill runs, missing invoices, or rejected EDI transmissions.

• Investigate billing exceptions across systems and processes.
• Partner with IT, Order Management, Sales, and external customers to resolve root causes of billing failures.
• Document root causes and drive process improvements to prevent recurring invoice issues.
• Escalate systemic risks, control gaps, or material billing impacts to management.