Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to support accounts receivable efforts for a long-term contract opportunity in Earth City, Missouri. This position focuses on managing both commercial and consumer collection activity, maintaining positive customer relationships, and helping reduce outstanding balances through consistent follow-up. The ideal candidate brings strong knowledge of collection practices, billing coordination, and credit-related processes while working accurately in a fast-paced environment.

Responsibilities:

• Contact commercial and consumer customers regarding past-due accounts and drive timely resolution of outstanding balances.
• Review account status, payment history, and billing details to identify collection priorities and recommend appropriate next steps.
• Work with customers to address invoice questions, clarify payment expectations, and support dispute resolution when needed.
• Maintain accurate documentation of collection activity, customer communications, and payment commitments within internal records.
• Coordinate with billing, customer service, and credit-related teams to resolve account issues that may delay payment.
• Monitor aging reports and follow established collection procedures to improve cash flow and reduce delinquency.
• Escalate high-risk or severely overdue accounts in accordance with company guidelines and account management practices.