Intake and Assessment Specialist

The Midland Division Salvation Army Shelter located in Columbia, Missouri is seeking an Intake and Assessment Specialist for a part‑time position of 20 hours per week.

Location: 602 N Ann Street, Columbia, MO.

This role will complete client intake and enter and review daily data and output originating through case management. Perform data processing duties necessary to support the case‑management database and provide reports internally and externally. The position is expected to advance and support the Mission of The Salvation Army.

• Provide triage to walk‑in clients, assess the general purpose of their visit, and match them with the appropriate services based upon need.
• Complete initial client intake assessments for Pathways programs, assign new clients to appropriate intervention teams, and arrange scheduling of the first appointment.
• Refer clients to alternative and/or additional internal or external services if necessary; maintain an in‑depth knowledge of referral resources and ensure resources are adequate and up‑to‑date.
• Participate, as needed, in outreach in the community to engage clients and educate the community about how to refer clients for walk‑in or phone assistance.

• Ensure accurate and complete client information is entered into SIMS and HMIS.
• Provide weekly, monthly, and quarterly reports for United Way, the ESS and other entities.

• Respond to all phone calls and walk‑ins.
• Ensure phone calls from individuals seeking services are returned within 48 hours or are referred to the appropriate individual.
• Administer client satisfaction surveys on a regular basis.
• Manage client assistance inventory and office supplies.

This job description is not an all‑inclusive list; it is intended to identify the essential duties and requirements of the position. Employees will follow other instructions and perform related duties as may be required by their supervisor.

High school diploma or equivalent with data management training and at least one (1) year’s experience in data entry. Combination of training and experience will be considered. Requires strong computer skills with knowledge and experience working in software applications including databases, word processing, spreadsheets, and e‑mail. Must have good written and verbal communication skills and demonstrate good time management skills. Being a self‑starter and well‑organized with prioritized tasks is a plus.

Attention to detail is required.

The position requires the ability to perform essential duties in an office environment, including using a computer and answering phones. Occasional lifting of up to 20 pounds may be required. Most work will be indoors in a temperature‑controlled environment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.