Information & Reservations Aide

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Job Title:

Information & Reservations Aide

Hourly Rate: $17.87 per hour; non‑exempt classification

Duration:
Academic Year (Fall/Spring) with the possibility of extension

Work Schedule:

Up to 20 hours/week (no more than 999 hours per calendar year). Schedule developed with the Information & Reservations Coordinator

Training Period:
Two months with the possibility of extension

Under the direct supervision of the Information & Reservations Coordinator, the Information & Reservations Aide provides clerical support to the University‑Student Union (U‑SU). The Information & Reservations Aide is responsible for performing simple routine clerical tasks and projects to effectively operate the U‑SU facility.

• Provides quality customer service to the University community;
• Provides information and referrals about the University‑Student Union and the University to the campus community;
• Greets all guests and directs guests to the appropriate resource;
• Receives and screens walk‑in and other inquiries;
• Maintains an awareness of all University‑Student Union and University activities and events;
• Assists with event scheduling utilizing reservations software;
• Maintains files of reservations;
• Assists with projects and events as needed;
• Ensures the reception area is organized and clean;
• Performs other duties as assigned.

• Currently enrolled Cal State LA student with a minimum of 6 undergraduate units and a minimum G.P.A. of 2.0, or graduate student with at least 4 graduate units and a minimum Cal State LA cumulative G.P.A. of 3.0;
• Willingness to work with an ethnically diverse and culturally pluralistic student body and staff;
• Ability to interact positively and build effective working relationships;
• Willingness to provide effective customer service promptly and courteously;
• Ability to respond to walk‑in and other inquiries;
• Proficient oral, written, and listening skills;
• Ability to learn and utilize desktop and web‑based applications and office equipment as needed;
• Strong organizational skills: the ability to prioritize and complete assigned duties and routine tasks;
• Previous customer service experience preferred.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.