Program Coordinator

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Apply now Posting #: 5420
Position Status: Full-time regular
Location: San Diego
Position Type: Staff, Student Affairs

Position Title & Department:
Program Coordinator;
Student Affairs

In the Catholic tradition, the Student Affairs Division strives to create an inclusive, educational environment which motivates and supports student learning and personal development, serves the University community, and inspires students to make a positive contribution to society. Our philosophy and approach is to collaboratively work with Academic Affairs and all areas of the University to create an integrated learning environment.

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background.

The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges .

The Program Coordinator serves an integral role on a team that ensures the reception area environment of the Center for Health and Wellness Promotion, (CHWP) is welcoming and engaging for our diverse campus community and guests and is reflective of our Catholic mission. Oversees daily front office operations, ensuring efficient scheduling, student support, and administrative coordination. Ensures a highly welcoming and supportive environment for students seeking CHWP counseling services.

Leads the day-to-day operations of the CHWP reception space. Leads other reception staff, coordinates student-facing processes, and ensures a smooth workflow that enhances USD’s mission to provide accessible, inclusive, and responsive services to the student body. Assists the CHWP Director in the development, planning and administration of a wide variety of administrative projects. Fields questions relating to CHWP and Wellness Center’s operations and projects.

Provides trauma-informed coordination and scheduling of CHWP counseling appointments, maintains strict confidentiality and exercises discretion at all times. Supervises, trains and evaluates student staff. Develops and implements staffing schedules and office procedures to ensure seamless staffing coverage of highly visible campus spaces.

Ensures the seamless delivery of exceptional service to the USD community, anticipating student and USD community member needs and exceeding expectations at every touchpoint. Collaborate with CHWP and Wellness Center staff to support the development and execution of student engagement initiatives, health promotion events, and other activities to enhance student satisfaction and retention. Periodically, this position may be asked to lead or contribute to either ad hoc or ongoing division/campus projects outside the scope of their day-to-day activities.

• Provide efficient and effective customer service at the CHWP reception area.
• Ensure the highest level of service delivery by students at the reception area, anticipating student/USD community and external community member needs, and exceeding expectations at every touchpoint.
• Foster a positive, welcoming, inclusive office environment.
• Act as the primary point of contact for students, ensuring compassionate, confidential, and responsive handling of all inquiries.
• Coordinate the scheduling of appointments and maintain a high degree of organization in the daily flow of the Center for Health and Wellness Promotion.
• Coordinate and oversee administrative tasks, including data entry, appointment reminders, and…