Operations Support Agent

Direct message the job poster from WSC, Inc. (Whits Corporation)

Job Description:

Operations Support Agent

Company: WSC

Position Type:
Full-time

Reports To:

Abby Kelley, Vice President Operations

WSC administers nonconventional waste and recycling services across North America and the Caribbean, partnering with the world's largest waste and recycling companies. As a third‑party vendor, WSC executes approximately 1,000 work orders weekly, ensuring efficient and comprehensive waste management solutions.

We are seeking a dedicated Operations Support Agent to join our dynamic team s role is pivotal in scheduling service requests from our clients and coordinating these with the appropriate WSC vendors. The Operations Support Agent will also manage post‑service follow‑ups, ensuring data accuracy and efficient workflow communication.

• Schedule service requests from clients and coordinate these with the designated WSC vendors.
• Follow up on completed services from previous days and weeks to gather and validate data.
• Save relevant attachments and complete administrative entry in our workflow software.
• Send completed work orders to the finance department using our workflow software.
• Maintain accurate records of services provided and follow up on any outstanding issues.
• Communicate efficiently with clients and vendors to ensure smooth operations.

• Previous experience in dispatching or logistics preferred.
• Strong organizational skills with attention to detail.
• Excellent communication and coordination abilities.
• Proficient in data collection and validation practices.
• Competency in using workflow or project management software.
• Ability to work independently and as part of a team in a laid‑back yet professional environment.

At WSC, we pride ourselves on maintaining a relaxed and supportive workplace. Our team values efficiency, collaboration, and a positive work‑life balance. While we operate in a laid‑back environment, professionalism and dedication to quality service remain our top priorities.

Entry level

Full-time

Management and Manufacturing