Facilities Coordinator - Office Manager

Job Title

Facilities Coordinator - Office Manager

As a key member of a global team, you will be responsible for the day-to-day management, service delivery, and ownership of the assigned office location within the client’s estate. The role ensures a high-quality workplace and office experience, while meeting all contractual service quality, commercial, and compliance requirements.

• Act as a visible on-site presence and primary point of contact for the office and workplace experience.

• Be accountable for the overall office environment , ensuring a consistently high-quality experience for colleagues and visitors.

• Oversee daily office operations , supporting colleagues with workplace and office-related needs.

• Understand and live the Client values , and articulate how they are applied in the execution of Workplace and Office Management responsibilities.

• Understand, commit to, and uphold the Operating Principles of the C&W–Client contract .

• Understand Client priorities as they apply to the location and daily office operations.

• Ensure all third-party and office-related services are delivered in line with the commitments of the global contract.

• Manage and coordinate on-site service providers and suppliers .

• Recommend changes to third-party supplier arrangements where service quality, commercial performance, or compliance are compromised.

• Build and maintain strong relationships with key Client colleagues, acting as a trusted and approachable Office Manager and support resource.

• Contribute to the 9-point Key Performance Indicator (KPI) system for the location, covering colleague experience, commercial performance, and compliance.

• Support and help manage minor works and office improvements as directed by Client, assisting the Workplace Manager.

• Ensure the Workplace Guide / Office Services Directory for the location remains fully up to date at all times.

• Work closely with the Client IT team to ensure seamless office operations, including access and security, visitor management, desktop IT, network availability, and reprographics

• Support the management of commercial and operational risk at the location, maintaining an up-to-date risk register to minimise and mitigate known and unforeseen risks.

• Contribute to the management of Health & Safety within the office, minimising or eliminating lost‑time incidents and completing all required audits and reporting.

• Support the effective management of sustainability initiatives within the office, in line with Client requirements.

Previous experience in office management and/or administration roles

Strong communication, presentation, and negotiation skills.

Team player, People and stakeholder management skills.

Relationship and vendor management.

Budget and cost management awareness.

English level: ADVANCED (C1)

Location:

Alcobendas (Madrid)