Box Office Assistant​/False Film Fest

Join the True/False Film Fest as a Box Office Assistant and help Ragtag Film Society captivate our community through immersive, joy-filled cinematic experiences rooted in integrity, inclusivity, playfulness, and sustainability.

We are looking for a film enthusiast to join our box office team! The part time Box Office Assistant will assist the True/False Box Office Manager with ticketing operations and pass distribution for the True/False Film Fest. This position requires high organizational skills, a strong customer service presence, and the ability to manage time-sensitive box office setups and daily reporting.

Due to the intensive nature of the festival, outside internships or secondary roles are strictly prohibited during reservation week (Feb. 12-22) and during the main festival dates (March 4-7) to ensure full operational presence.

• Learn the festival’s ticketing system and policies to successfully trouble-shoot problems on behalf of individual pass and ticket buyers.
• Answer the box office email inbox and manage the box office phones remotely, particularly during reservation week.
• Work with the Elevent ticketing system to connect pass holders with sales and reservations.
• Help with box office before and after the festival.
• Help pass holders and customers during the festival in Columbia, MO by handing out passes, answering questions, and selling tickets/passes. Maintain and update the available ticket tracking document daily.
• Help manage financial reporting after each day.
• Attend weekly virtual meetings with box office staff
• Assist with training, scheduling, reporting and supervising festival box office volunteers
• Assist with overseeing festival pass creation, distribution, and tracking
• Other duties as assigned

• At least one year working for True/False or another festival;
• Extremely detail oriented;
• Strong customer service skills;
• Comfort & agility in troubleshooting issues via phone, email, or in person;
• Strong aptitude for web, database, and spreadsheet use – ticketing system experience a plus;
• Point-of-sale experience;
• Confidence and discretion in handling and counting cash;
• Comfort with being on one’s feet for long hours during the festival;
• Comfort with physical set up of a temporary location: lifting/carrying up to 30lbs;
• Ability to direct others, lead a team of about 20 volunteers.

• This is a part-time, seasonal independent contractor position that has a flat stipend of $2,000.
• Position Type: Seasonal – November to March
• Requirements: Must have a computer with reliable internet
• Time Commitment: Fluctuating flexible schedule, approximately 5-15 hours per week, with a higher workload in February and March.