Receptionist, Administrative​/Clerical

Location: Township of Columbia

# Receptionist Columbia - Columbia, MO 65201## Description The Receptionist is responsible for coordinating the daily administration of the clinic while delivering  exceptional customer service to those who call and visit the clinic.
** ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS
*** Answer incoming phone calls, make outgoing calls, redirect calls, check voicemail, and answer messages while maintaining HIPAA compliance.
* Welcome patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts.
* Check out patients and set up return appointments.
* Schedule, reschedule, and cancel appointments for existing and current patients.
* Assists with keeping patient appointments on schedule by notifying clinical staff of patient’s arrival, audits, and preparing charts for the following day.
* Register patients and collect identification and insurance cards, then scan or copy them into the clinic’s electronic medical record system.
* Enter insurance referrals into the clinic’s electronic medical records system.
* Maintain excellent communication and professionalism when corresponding with other physicians’ offices in Columbia when requesting new referrals.
* Maintain patient accounts by obtaining, recording, and updating personal and financial information.
* Records and updates financial information, recording and collecting patient co-pays and account balances.
* Completes clinic deposits at the end of each day.
* Protects patients’ rights by maintaining the confidentiality of medical, personal, and financial information.
* Assist patients with completing Medical Records Release when a provider needs access to medical information.
* Entering points and coupons into Alle.
* Adheres to policies and procedures set by CMD.
* Provide excellent customer service to patients, vendors, and visitors as well as internal staff.
* Process incoming and outgoing mail and faxes; open, distribute, and scan, as required.
* Receive deliveries and requisition office supplies.
* Keep the work area clean and public waiting areas organized and neat.
* Perform opening and closing procedures, such as locking/unlocking doors and turning on/off lights in the building.
* Decipher and delegate patient communication to the responsible provider and or nursing team.
* Perform additional clerical and other duties as requested by management.## Qualifications
** KNOWLEDGE, SKILLS, and ABILITIES
*** Knowledge of company products, services, policies, and procedures.
* Skilled in identifying and resolving customer problems in an efficient and friendly manner.
* Intermediate skills in Google Docs, Google Sheets, Gmail Microsoft Outlook, Word, Excel, PowerPoint, and Internet usage.
* Working knowledge of medical terminology and HIPAA regulations.
* Skill in operating a multi-line phone system.
* Skill in verbal and written communication.
* Ability to communicate professionally with vendors, co-workers, customers, and clients.
* Ability to multitask in a fast-paced, team environment with frequent interruptions.
* Ability to follow oral and written instructions.
* Ability to use discretion while working with sensitive information.
** ORGANIZATIONAL CORE COMPETENCIES
** Building Trust
- * Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
* Patient Focus
- * Ensuring that the patient perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet patients’ and own organization’s needs.
*** JOB-SPECIFIC CORE COMPETENCIES
** Building Patient Loyalty
- * Effectively meeting patient needs; building productive patient relationships; taking responsibility for patient satisfaction and loyalty.
* Engagement Readiness
- * Demonstrating a willingness to commit to one’s work and to invest one’s time, talent, and best efforts in accomplishing organizational goals.
* Impact
- * Creating a good first impression; commanding attention and respect; showing an air of confidence.
* Managing Work (Includes Time Management)
- * Effectively managing one’s time and resources to ensure that work is completed efficiently.
*** EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS
*** A High School Diploma or equivalent is required.
* Some college in business or a related field is preferred.
* Prior experience as a receptionist is preferred.