Sr Claims Coordinator

Are you an organized, detail-oriented professional who enjoys keeping operations running smoothly while supporting a team that makes a meaningful impact? MEM Insurance is seeking a Senior Claims Coordinator to join our Claims Department.

In this highly visible role, you will serve as a key operational partner supporting Claims leadership, claims professionals, vendors, policyholders, and external business partners. You will manage a broad range of responsibilities including budget administration, expense tracking, vendor management, payment processing, compliance documentation, records management, and return-to-work coordination.

The ideal candidate thrives in a fast-paced environment, enjoys managing multiple priorities, and takes pride in delivering accurate, timely, and professional administrative support. Success in this position requires strong organizational skills, attention to detail, sound judgment, and the ability to build productive relationships across all levels of the organization. We are looking for someone who is resourceful, proactive, and committed to helping the Claims team operate efficiently while delivering exceptional service to internal and external stakeholders.

• Coordinate the annual budget process for Claims Operations and Medical Management teams, including budget preparation, submission, and monthly variance reviews.
• Prepare quarterly allocated expense reports, analyze year-to-date financial activity, identify discrepancies, and communicate findings to leadership.
• Process monthly invoices and billing activities for external claims service providers.
• Prepare and submit expense reports, payment vouchers, reimbursement requests, and other financial documentation.
• Manage refund evaluations, stop-payment requests, void transactions, and associated recordkeeping.
• Coordinate claim-related financial workflows including subrogation payments and vendor invoices.

• Establish and maintain vendor files, including secure collection and retention of tax documentation and W-9 forms.
• Process vendor onboarding requests and maintain accurate vendor records.
• Coordinate vendor payment updates, including ACH, check, and payment card information.
• Support annual vendor compliance reviews and IRS reporting requirements, including 1099 processing and vendor data reconciliation.

• Complete return-to-work referral documentation and coordinate placement activities with external vendors and partners.
• Communicate with policyholders to verify wage and hour information.
• Ensure timely and accurate documentation within internal systems and provide backup support for timekeeping processes.

• Provide administrative support to Claims leadership and department personnel.
• Coordinate departmental meetings, training sessions, claim reviews, planning activities, and travel arrangements.
• Serve as a liaison between MEM, vendors, legal partners, and outside counsel regarding claim-related documentation and status updates.
• Maintain catastrophe (CAT) logs and support claim activity tracking initiatives.
• Provide backup coverage for Claims Office Assistant responsibilities as needed.

• Review and route claim-related documentation to ensure timely processing and accurate claim assignment.
• Process and maintain Risk Alert and Serious Claim reporting documentation.
• Maintain departmental policies, procedures, and records within Policy Hub and other record management systems.
• Manage Claims department contact lists, emergency contact information, and SharePoint resources.
• Support contract administration…