Library Assistant

Library Assistant# Library Assistant COLUMBIA, MO 65203## Overview Salary Range $15.91

Position Type Part Time## Description
** Position Overview
** Under the direct supervision of the Circulation Manager, with support from the Circulation Assistant Manager, this position functions as a member of the circulation team to process new library cards, circulate materials and answer questions about patron accounts.
** Schedule
* * Monday 11 am - 8 pm, Tuesday 11 am - 8 pm, Wednesday 3 pm - 8 pm, Thursday 3 pm- 8 pm, and every other Saturday 9 am- 1 pm & Sunday 1 pm - 5 pm (30 hours per week average)
** The following Core Competencies are essential and apply to all DBRL employees:
*** Customer Service - customer service is of primary importance in the library.  Interactions with others require trust, respect and focus on the needs of the individual. Quality customer service is delivered to co-workers, as well as virtual users and users within the building.
* Communication - clear and effective communication is the basis for success in relations with co-workers, managers, users and all stakeholders.  Communication competency is integral to customer service.
* Learning and Personal Growth - embracing lifelong learning and continual improvement will demonstrate commitment to the job and enrich one’s life and professional path.
* Ethics and Values - the library plays a crucial role in society and the community.  All employees practice the ethics and values carefully formulated by the library to fulfill its commitment to the community.
** The following competencies apply to this position based on designated responsibilities:
*** Technology - Demonstrates proven computer literacy with adequate keyboarding skills. Understands basic email functions including opening and sending messages. Familiarity with internet and software terminology and functions.
* Accountability - Successful performance is measured by taking ownership for work, including following up on commitments and possessing a strong ability to stay focused on individual, department and library results.
** Essential Duties:
*** Assist the public by checking out library materials using the automated circulation system and other designated equipment, and being knowledgeable about circulation procedures.
* Assist the public in obtaining a library card by accepting the application, issuing the card, handing out new information brochures and responding knowledgeably according to procedures.
* Assist the public by responding to directional questions received at the circulation desk and over the phone and providing appropriate information and referrals.
* Operate cash register making change and taking money for copies, library card and/or material fees, and charges for supply items and library services as needed.
* Perform circulation functions and procedures and respond to questions about renewals, lost or damaged materials, blocked or delinquency status, and lost and found concerns.
* Work at all departmental workstations on a rotating basis as needed or scheduled.
* Sort, load and unload carts of checked in library materials.
* Shelve library materials as assigned.
* Assist with collection maintenance by appropriately identifying and referring materials not suitable for check out (i.e. damaged, mending, barcode, etc.) and checking computer reports.
* Assist in processing overdue, bill and collection notices and responds knowledgeably to patron questions.
* Access the safe in order to process refunds, deposit & retrieve valuable lost and found items, make change, and replenish postage supply.
* Departmental projects may be assigned such as assisting with hold shelf maintenance, the claims returned workflow, billing for damaged materials, staffing coffee kiosk,…