Operations Manager

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The Global Policy Leadership Academy prepares professionals and civic leaders to advance solutions to intractable societal challenges through a deep commitment to the development of shared knowledge, best practices, and collaboration. Each course is carefully curated to draw on the collective knowledge and experiences of people from varying disciplines and backgrounds. Through our programs, we are working to expand and develop networks of informed, passionate problem solvers committed to creating more equitable, sustainable communities for all.

By building a culture of collaboration, we prepare leaders to effectively advocate for and accelerate positive change in their communities, the region, and the world.

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POSITION PURPOSE

The Operations Manager provides support and oversight of administrative functions to GPLA, a large team and part of the LeSar suite of firms, and other teams as needed. The role serves as a key point of contact between GPLA and external partners to ensure smooth coordination and communication across operational functions, streamlining processes and helping to resolve cross‑functional challenges to promote efficiency and effectiveness in day‑to‑day operations.

WORKING HOURS

Standard hours Monday-Friday, 40 hours per week. This position is mostly remote and may require occasional travel.

TRAVEL REQUIREMENTS

Up to 10% domestic travel.

HOW YOU IMPACT SUCCESS

• Administrative Management. Oversees administrative operations and staff support, ensuring effective project tracking, scheduling, and workflow coordination across teams.
• Firm Liaison. Serves as a central communication link between teams, departments, and external partners to promote coordination, information sharing, and alignment across the firm.
• Operations Efficiency. Drives continuous improvement by identifying inefficiencies, ensuring adherence to procedures, and facilitating timely problem-solving across teams.
• Data Management and Tracking. Maintains accurate data systems and reporting tools to monitor financials, performance metrics, and operational outcomes for informed decision‑making.

QUALIFICATIONS

• Bachelor’s degree in business administration, operations management, or related field or equivalent work experience. Master’s preferred.
• 5+ years proven experience in operations or administrative support roles.
• Intermediate to advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams, and PowerPoint) is required.
• Proficiency in the following software:
  Adobe, Harvest, Harvest Forecast, Hub Spot, Docebo and Click‑up are highly desired.

COMPETENCIES

• Effective Communicator. Can clearly, accurately, and concisely articulate thoughts and ideas to a variety of audiences both verbally and in writing.
• Time Management. Demonstrates accountability by providing timely responses to inquiries and meeting project deliverables on time.
• Tech Savvy. Leverages technology and software to improve and automate processes and information.
• Relationship Management. Utilizes superior interpersonal skills to collaborate and support internal and external project teams.
• Customer service. Demonstrates superior service and high EQ when working with stakeholders, vendors, and clients.
• Initiative. Self‑starter who is resourceful and actively seeks out opportunities to contribute without waiting for instructions.
• Strong collaborator. Works cooperatively and effectively with others to make progress toward a common goal.
• Organized. Able to effectively manage multiple conflicting priorities in scheduling, budget management, delegate registration, and travel logistics.
• Detail‑oriented. Pays close attention to outputs to avoid quantitative and formatting errors in work product.
• Proven critical thinking. Organizes work, sets priorities, and exercises sound judgment within areas of responsibility.
• Possesses emotional intelligence. Cultivates and manages relationships with existing and new clients, representing LDC in a professional manner.
• Embraces Change. Able to easily adapt to changing business needs and can operate with ambiguity.
• Problem‑…