Account Director, Client Success and Food Operations

Account Director, Client Success and Food Operations

This range is provided by Fooda. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Annual Bonus and Stock options

Direct message the job poster from Fooda

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. These foodies had an idea: connect with local chefs and bring their culture inside the office to sell food from their authentic restaurants.

It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating Popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Eight out of ten employees believe Fooda is one of their company’s top perks.

The Account Director provides portfolio-level leadership over Fooda’s most valuable and complex client partnerships. This role combines strategic account management, operational oversight, and team leadership to ensure client success, retention, and profitability across a defined portfolio of Premier Accounts.

As the bridge between day-to-day account execution and enterprise strategy, the Account Director leads Account Managers and Onsite teams in delivering exceptional performance, while driving measurable growth and long-term client value. You’ll operate as both a hands‑on leader and a strategic thinker setting direction, supporting execution, and ensuring every account in your portfolio performs to its full potential.

• Own the operational performance of your portfolio of locations.
• Serve as the primary day‑to‑day contact for client needs, ensuring proactive communication, timely execution, and high satisfaction.
• Coordinate, prepare, and organize Quarterly Business Reviews working closely with internal and external stakeholders to ensure alignment, share insights, and support long‑term goals.
• Analyze and track key operational and usage metrics to identify trends, risks, and growth opportunities; use data to make informed decisions and present strategic recommendations.
• Identify, support, and coordinate upsell and expansion opportunities within the client’s portfolio.
• Collaborate cross‑functionally with Sales, Restaurant Partnerships, and Market Operations to meet and exceed client expectations.
• Manage hiring, training, and day‑to‑day oversight of any dedicated onsite support staff required at portfolio locations, ensuring consistent performance and alignment with Fooda standards.
• Develop and improve processes that scale while achieving operational success.
• Monitor and manage account‑level financial health, including receivables and payables, and resolve issues promptly.

• You have 8‑12 years of experience in account management, operations, or multi‑location client support ideally in a service, hospitality, or tech‑enabled environment.
• You’re a proactive relationship builder. You anticipate client needs and bring strategic value without waiting to be asked.
• You’re highly data‑driven, capable of pulling insights from usage reports, KPIs, and dashboards to inform operational decisions and account strategy.
• You’re organized and detail‑oriented, with proven ability to manage multiple locations, priorities, and timelines at once.
• You have experience hiring, training, and managing staff, with a leadership style that’s supportive, clear, and accountability driven.
• You’re a strong communicator who can coordinate stakeholders, contribute to executive‑facing meetings, and guide teams…