Senior Practice Manager

Overview

Snowflake is about empowering enterprises to achieve their full potential - and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology - and careers - to the next level.

LEAD. STRATEGIZE. TRANSFORM. JOIN US AS A PROFESSIONAL SERVICES PRACTICE MANAGER!

Are you ready to own your impact at the forefront of the data revolution
? As a Services Practice Manager
, you'll be a key driver in transforming businesses through cutting-edge cloud data solutions
. You'll collaborate with top-tier clients, strategize with elite sales teams, and lead groundbreaking professional service engagements - all while working with the best minds in the industry!

This role is completely remote and can be based anywhere in the Central Timezone.

Why this role?

• Be a Market Leader: Own and execute a strategic vision for Professional Services.
• Drive Meaningful Change: Work with clients to unlock the power of data and fuel digital transformations.
• Lead from the Front: Manage high-impact projects, ensure seamless delivery, and drive revenue growth.
• Collaborate with the Best: Work cross-functionally with top industry experts to shape the future of cloud data solutions.
• Crush Your Goals: Meet and exceed bookings, utilization, and consumption targets while delivering exceptional customer experiences
  .

• Spearhead services sales execution and project delivery success for key accounts. Engage C-level executives to create and execute services roadmaps that drive real business outcomes.
• Own the entire professional services lifecycle
  -from deal strategy and proposal creation to execution and forecasting.
• Be the go-to expert for cloud-based data warehousing, business intelligence, and AI-powered solutions.
• Lead high-performing teams while ensuring top-tier customer satisfaction.

• Report to an Consulting Practice Director on the Americas Professional Services teams

• Be aligned to markets or industries as part of the practice, with services sales alignment to a Sales District Manager and Account Executives

• Be responsible for both driving service sales enablement/execution and ensuring the successful delivery of services for your assigned accounts. Focus on achieving quarterly bookings targets (for Professional Services & Training) while meeting utilization targets by actively managing select project deliveries.

• Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team

• Be the Professional Services point of contact for your accounts, through the following:

  • Help create and execute on the overall vision for services - both sales and delivery

  • Own the services delivery roadmap (proposals, closing services opportunities and delivery)

  • Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients

  • Develop scope and associated SOWs for customer services engagements

  • Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success

  • Understand and help optimize business operations processes for services sales

  • Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team)

  • Provide bookings forecast and demonstrate strong command of your book of business

  • Align services engagements to key customers business outcomes

  • Drive alignment with executive sponsors and/or customer stakeholders

  • Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery

  • Serve as the initial point of escalation for customer and project team

  • Own project outcomes and manage project financials (revenue forecasting and expense management)

  • Maintain a high level of customer satisfaction as reflected in customer survey scores

  • Collaborate with Education Services team for training delivery

  • Provide specific services delivery activities for the role/engagement (Business Value roadmap,…