Order Operations Analyst

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you an Operations Analyst experienced in developing and maintaining order monitoring based on tasks, goals, and time frame requirements? Are you ready to specialize in performing post-sale activities to drive orders into implementation? As an Order Operations Analyst at Spectrum Business, you can do that.

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We’re ready to go all in on your future and create an engaging environment.

As an Order Operations Analyst, you will be responsible for analyzing orders post Sale Complete and processing accounts in a timely and accurate fashion. You are accountable for ensuring accurate order entry into the billing system, and will utilize systems, tools, and critical thinking to diagnose problems preventing implementation.

• Work with clients to ensure the efficient execution of service implementation within expected time frames.
• Matrix managed efforts with internal departments to ensure Service Level Objectives (SLO) are maintained.
• Identify, analyze, and resolve complex issues or problems preventing orders from moving through implementation; make recommendations on improvements.
• Understanding of the billing process including, but not limited to pro-rates, non-pay, rate increases, adjustments, credits, discounts, collections, renewals, and billing equations.

• Experience:
  
  2 or more years - Customer service, order entry, or order management; 2 years-Advanced telephony or data industry experience; 2 years-Salesforce; 2 years-Telecommunications work experience.
• Education:
  
  Associate degree (A.A.) or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.
• Proficient in all Order Operations processes and business rules.
• Organization, prioritization and decision-making skills.
• Knowledge of MS Office.
• Understanding of Spectrum’s product and service offerings.
• Work effectively in a team-oriented environment.
• Maintain confidentiality of customer and business data at all times.
• Build working relationships to effectively work with teams throughout the company.
• Effectively present information to leadership in a logical and professional manner.
• Handle projects and tasks while meeting deadlines.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.