Strategic Account Manager

Senior Talent Acquisition Specialist @ Nordson Corporation | BS in Social Work

Nordson Test & Inspection, a global leader in X‑Ray & Test Systems and Optical Sensors and Metrology, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace and looking for candidates who share that commitment.

As a member of our team, you will work in a dynamic and collaborative environment, where ideas and contributions are valued and respected.

Drive growth by increasing market share within key strategic accounts, including key customers and strategic focus segments. Represent the full Nordson X‑Ray and Test product range, build strong, professional relationships to promote our value and win new business. Take full ownership of account development, coordinate internal teams to support opportunities. Provide monthly business updates to senior leadership and maintain accurate forecasts using CRM tools.

Adhere to Nordson’s Go‑To‑Market strategy to ensure consistent execution. Success measured by market share growth, new business wins, improved profitability, and high customer satisfaction.

• Take full ownership & responsibility for designated key accounts at all levels of their business.
• Co‑ordinate all activity in the key account and report to management on progress, projects, opportunities, and requirements.
• Organize key account structures including key locations and decision makers and establish plans to maximize account penetration.
• Work closely with the regional sales directors and the divisional VP on strategies for each account.
• Collaborate with other key account managers to maximize best practice and knowledge globally.

• Promote the divisional value proposition and capabilities across the entire division to win profitable business within customers' facilities.
• Position Nordson as the preferred supplier across key account facilities.
• Ensure Nordson is presented in the best possible light at executive level, opening doors at local level for revenue opportunities.
• Drive outstanding customer satisfaction, measured through VOC programs and regular customer inputs.

• Manage company resources (applications, sales, service, leadership, etc.) to penetrate opportunities and win business.
• Coordinate resources globally where applicable to ensure success on the nominated customer.
• Share progress and successes with local resources regularly to maintain buy‑in and excellent support.
• Work with all division resources to ensure profitable revenue, profitable order bookings and optimized working capital.

• Work with Nordson leadership team and legal group to ensure export compliance, contractual compliance and all local and international legal regulations are met.
• Ensure delivery expectations are accurately managed through clear and concise communications internally and with the customer.

• Maintain project pipeline weekly ensuring key opportunities are up to date in the CRM system and maintain customer data in C4C.
• Provide accurate and timely forecasts (through CRM tools) on product/business win forecasts, minimum of 12 months rolling.

• 5+ years of experience in sales / key account management for capital equipment.
• Bachelor’s degree in Business, Marketing, or Engineering.
• Experience in solution selling to large multinational accounts.
• High technical capability to sell complex electronic solutions.
• English fluency.
• Excellent communication and interpersonal skills.
• Proven ability to drive the sales process from plan to close.
• Planning and forecasting skills.
• CRM proficiency (e.g., C4C).

• Excellent analytical capability and data‑driven decision making.
• Excellent negotiation skills.
• Time management, prioritization, and delegation.
• Flexibility and openness to feedback.
• Ability to lead, coach, and develop account plans.
• Ability to inspire and motivate cross‑functional teams.
• Fluency in additional…