Client Success - Market Manager; LA

Client Success – Market Manager (LA) – In‑Telecom Department: Client Success Location: Louisiana Compensation: $85,000 – $95,000 / year Lead. Sell. Grow.

In‑Telecom is seeking a Client Success – Market Manager (LA) to oversee Client Success Managers across the assigned market. This high‑impact, sales‑forward leadership role is fully focused on team leadership and does not carry an individual account portfolio.

• Lead, coach, and develop Client Success Managers at all levels while modeling best‑in‑class performance.
• Conduct regular 1:1s and market L10 meetings.
• Manage PTO schedules, performance evaluations, and morale; enforce accountability when needed.
• Foster a culture of ownership, continuous improvement, and client‑first mindset.
• Establish and refine workflows and best practices to ensure consistent delivery of activities determined by Director.

• Act as an initial escalation point for complex issues, orchestrating resources for quick resolution.
• Conduct regular business reviews with key clients alongside CSMs to discuss performance, metrics, and future goals, when Director cannot.
• Execute on client value‑driven activity strategies developed by leadership.
• Ensure a seamless client journey from onboarding to long‑term retention by collaborating with Sales and Operations.

• Own revenue goals for the assigned market by ensuring CSMs meet or exceed retention and growth targets.
• Drive account growth outcomes by supporting upsell, cross‑sell, and renewal opportunities within CSM portfolios.
• Track and manage forecast revenue from renewals and expansions across the market.
• Leverage data to predict churn risks, identify expansion opportunities, and influence lifetime value.

• Ensure team execution of daily, weekly, monthly, and quarterly responsibilities.
• Guide the team in prioritizing work based on outcomes and client/business impact.
• Keep track of KPIs and report performance to the Director of Client Success.

• Advocate for both client and team needs; translate feedback into actionable insights.
• Provide feedback to the Director on market trends, competitor activity, and service gaps.
• Partner cross‑functionally with Sales, Ops, Engineering, Marketing, and Product to ensure seamless service delivery.
• Help CSMs communicate new offerings (cloud telephony, cybersecurity, managed IT) effectively to clients.
• Influence product adoption, client satisfaction, and reference ability across accounts.

• 5–7 years in Client Success, Account Management, or related role.
• At least 2 years leading/managing a team with revenue responsibility.
• Proven experience hitting or exceeding revenue/retention targets.
• Growth mindset, with a passion for the client experience.
• Extremely well organized, detail‑oriented, results driven, and highly self‑motivated.
• Strong analytical, decision‑making, and problem‑solving abilities.
• Ability to balance multiple priorities and provide solutions.

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 3–5 years in an IT technical position with understanding of PBX, VoIP, and IT (networking, MS products, Fortinet firewalls, switches and APs, Cyber Security).
• MSP experience strongly preferred.
• Proficiency with Salesforce, Connect Wise Manage, and ticketing systems.
• Previous sales experience.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)

In‑Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.