Account Manager

Location: Township of Columbia

Education - It's in Our DNAAt Barnes & Noble Education (“BNED”) and across our family of brands, we are dedicated to making tomorrow a better, more inclusive, and smarter world by servicing all who work in education. As a leading solutions provider for the education industry, we are committed to driving affordability, accessibility, and achievement at hundreds of academic institutions nationwide by ensuring millions of students are equipped for success in the classroom and beyond.

Together, our teams work to elevate lives through education.

We are seeking a relationship-driven Account Manager to serve as the primary liaison between our schools and MBS Direct. In this role, you will support course material adoptions, oversee digital and print initiatives, address client inquiries, and ensure the timely execution of key operational tasks. The Account Manager will also be responsible for generating client reports, monitoring performance metrics, supporting digital platform initiatives, and identifying opportunities for growth through marketing and sales collaboration.

The ideal candidate is proactive, detail-oriented, and dedicated to building strong client partnerships that drive satisfaction, retention, and long-term success.

How You'll Make an Impact Build and maintain strong partnerships with an assigned portfolio of client schools, delivering exceptional service focused on customer satisfaction, retention, and long-term success.

Serve as the primary point of contact between partner schools and MBS Direct, ensuring timely, professional, and effective communication.

Support schools throughout the course material adoption process by providing book adoption research, assisting with course material selection, and ensuring accurate and timely booklist management.

Coordinate with internal teams and school partners to ensure adoption deadlines, operational deliverables, and client requests are completed accurately and on schedule.

Proactively identify, investigate, and resolve client concerns while anticipating potential issues and implementing effective solutions.

Prepare, analyze, and present client reports, performance metrics, and business insights to support informed decision-making and strengthen client partnerships.

Conduct regular business and partnership reviews to discuss operational performance, current initiatives, service opportunities, and future growth strategies.

Maintain accurate records related to school consignment inventory, client accounts, and operational activities.

Support digital course material initiatives, including Inclusive Access, Easy Access, Learning Management Systems (LMS), Student Information Systems (SIS), eBook and courseware adoptions, the Adoptions & Insights Portal, and Vital Source Manage.

Monitor back-ordered materials, digital fulfillment, and operational trends to identify opportunities for continuous improvement and enhanced client service.

Identify opportunities to expand services, recommend additional products and solutions, and partner with Sales and Marketing to support revenue growth.

Collaborate with internal cross-functional teams to improve processes, enhance the customer experience, and ensure successful execution of client initiatives.

Additional responsibilities as required.

What You'll Need to Succeed Bachelor's degree in Business, Marketing, Communications, Accounting, or a related field, or an equivalent combination of education and relevant work experience.

Experience in account management, customer success, client services, relationship management, or a similar customer-facing role.

Demonstrated ability to build trusted client relationships and deliver exceptional customer service.

Strong analytical, organizational, and problem-solving skills…