Operations Manager

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Sales Full Time Management St Louis, St. Louis, MO, US

2 days ago Requisition

Salary Range: $70,000.00 To $80,000.00 Annually

OPERATIONS MANAGER

Jani-King of St. Louis | St. Louis, MO

Lead with Expertise. Drive Operational Excellence. Build Lasting Relationships.

Jani-King International is the global leader in commercial cleaning franchising, with over6,500 franchisees and 120 regional offices worldwide
. For more than
55 years
, we've partnered with top organizations across healthcare, education, hospitality, stadiums, government, retail, and more, delivering professional cleaning services and unmatched customer satisfaction.

We are seeking a motivated
Operations Manager to join our
St. Louis Regional Office
. This role is central to ensuring client satisfaction and operational success across the Greater St. Louis area. You'll work directly with franchise owners and clients, ensuring services meet expectations, new accounts launch smoothly, and local operations align with brand standards.

Position Summary

As an Operations Manager, you'll be the bridge between franchise owners, clients, and regional leadership. You'll strengthen customer relationships, guide franchise owners in delivering services that meet brand standards, and provide operational support for new business. This role combines fieldwork and client interaction with office-based planning and reporting. It's a
hands-on position where your influence and expertise will help drive customer retention, service quality, and regional growth.

Key Responsibilities

• Strengthen Client Relationships: Serve as the main point of contact for key accounts, building trust through regular communication and responsive support.
• Support Quality and Brand Standards: Conduct brand reviews with franchise owners, recommend improvements, and ensure services align with client expectations.
• Guide Account Startups: Help coordinate smooth launches of new accounts by supporting franchise owners with resources and operational planning.
• Provide Operational Expertise: Share best practices in cleaning methods, floor care, and specialty services to ensure quality results.
• Partner with Sales: Join walkthroughs and proposals to provide operational input and ensure commitments match service capabilities.
• Monitor Performance: Track account activity and outcomes, providing insights that support continuous improvement.
• Promote Safety and Compliance: Reinforce company policies, OSHA requirements, and customer-specific standards across accounts.

What We're Looking For

• 4+ years of management experience in the commercial cleaning industry
• Strong background in client relations and negotiations
• Technical expertise in floor care and specialty services
• Proven ability to influence, coach, and motivate others
• Excellent communication and organizational skills
• Flexibility to work one Saturday per month, at least one evening per month, and additional nights or weekends as business needs require
• Valid driver's license, clean driving record, and reliable personal transportation for travel throughout the Greater St. Louis area

Why You'll Love Working Here

$70,000 – $80,000/year (DOE) + bonus & commission

Medical, dental, vision, 401(k), paid vacation, paid holidays, and more

• Reputation & Reach: Join the most recognized name in commercial cleaning franchising.
• Impact: Play a key role in client satisfaction and franchise success.
• Growth Potential: Advance within a global organization.
• Support & Training: Access to proven systems, resources, and mentorship.
• Culture: Be part of a collaborative, energetic regional team.

Location and Work Environment

Th…