Event Technician, Audio Visual; Part-Time - Hilton Universal

Join to apply for the Event Technician, Audio Visual (Part‑Time) – Hilton Universal role at Encore

A Technician is responsible for the set up and operation of basic/small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

• Equipment Operation – Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service
  • Strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.
• Technical Ability
  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem‑solve with equipment and software issues.
  • Handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge
  • Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike, interacting with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor up‑selling techniques.
  • Works with clients to finalize invoices.
  • Completes order entries in Navigator, as needed.

• High School Diploma required;
  Associate’s degree preferred.
• Internal applicants must complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position they are applying to.
• External applicants must meet and complete all training and certifications required for this position within one year.
• One year of customer service or hospitality experience preferred.
• One year of audio‑visual experience or equivalent in an educational environment preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

• Deliver World Class Service
  • Hospitality
  • Ownership
• Do The Right Thing
  • Instills Trust
  • Safety Conscious
• Drive Results
  • Action Oriented
• See The Big Picture
  • Tech Savvy
• Value People
  • Communicates Effectively

• Sitting: 2‑3 Hours
• Standing: 4‑5 Hours
• Walking: 4‑5 Hours
• Stooping: 2‑3 Hours
• Crawling: 2‑3 Hours
• Kneeling: 2‑3 Hours
• Bending: 2‑3 Hours
• Reaching (above head): 2‑3 Hours
• Climbing: 0‑1 Hours
• Grasping: 4‑5 Hours

• 0‑15 lbs:
  Continuously
• 16‑50 lbs:
  Frequently
• 51‑100 lbs:
  Occasionally
• Over 100 lbs:
  Occasionally

• 0‑15 lbs:
  Continuously
• 16‑50 lbs:
  Frequently
• 51‑100 lbs:
  Occasionally
• Over 100 lbs:
  Never

• Close Vision:
  Continuously
• Distance Vision:
  Continuously
• Color Vision:
  Frequently
• Peripheral Vision:
  Occasionally Depth Perception:
  Frequently
• Hearing:
  Continuously

• 0‑15 lbs:
  Continuously
• 16‑50 lbs:
  Frequently
• 51‑100 lbs:
  Frequently
• Over 100 lbs:
  Occasionally

Note:

The physical requirements marked with an asterisk (*) indicate activities performed without assistance.

• Hotel – Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Working conditions vary from moderately quiet to noisy volumes. Team members use high‑end audio‑visual equipment and electrical components and may be exposed to heights via lifts and ladders. Multiple hotel locations and irregular hours, including on‑call status, may be required.
• Warehouse – Work is performed at event venues and in a warehouse environment. Exposures to outdoor temperatures, dirt, sand and/or dust, moderate noise levels, and high‑end audio‑visual equipment are expected. Hours may include irregular and on‑call…