Service Coordinator

The part-time (25-30 hours a week) Service Coordinator is responsible for providing support to field technicians, salespeople, management, and customers with a strong emphasis on customer service, team synergy and self-motivation.

• Serves as a point of contact for all service customers and in house representatives to ensure customer expectations are met.
• Monitor incoming emails and respond accordingly in a timely manner
• Proactively follows up with customers and in house representative and management after completion of service visits
• Coordinates the scheduling and movement of manpower and materials
• Schedules and dispatches field technicians to meet customer needs and expectations based on the nature of the call (emergency, preventive maintenance, available resources and customer needs).
• Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) as well as internal requests in support of service projects.
• Complete warranty paperwork and submit to appropriate vendors. Follow up with vendors for approval, payments and any additional needs that arise during the process.
• Effectively utilizes various software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, etc.
• Maintain, update, and distribute various reports based on assigned tasks for areas of responsibility
• Data entry for multiple systems that include but not limited to, excel, SAGE 500, and web-based service system
• Processes records and documents for accounting (billing and credits), shipping (logging Bills of Lading), etc., and files records of same.
• All other duties as required.

• Excellent communication skills, both verbal and written.
• Solid organizational skills.
• Problem-solver.
• Self-motivated.
• Able to work in a team environment, collaborative.
• Able to work well under pressure.
• Customer service oriented.
• Coachable.

• High School graduate or equivalent, required.
• Computer proficiency with MS Office Suite.
• Prior experience working with software such as Field One, Sage/MAS 500, preferred.
• Previous administrative experience, preferred

• Email
• Intranet Access
• Laptop
• Docking Station
• Single Monitor
• Sage Access
• Field One Access

• 1+ Years of industry experience or related customer service experience