Customer Care Representative

Pickering Interfaces is seeking a motivated individual to join our customer service team as an administrator. The individual will work cross-functionally with our sales, marketing, and operations team to provide superior customer service to our worldwide customers.

• Timely purchase order review and entry to our factories in the United Kingdom and Czech Republic (approx. 10- 15 orders per day)
• Assist our marketing team with trade show logistics (hotel arrangements, shipping material, booth registration, etc)
• Tracking all customer orders to ensure delivery
• Review and provide quotes
• Moderate shipping and receiving
• Create, maintain and ensure proper return of our customer evaluation process
• Perform administrative duties to support cross-functional departments

• Three to five years experience working in a customer service/sales environment
• Proficient PC skills using Microsoft Office, including Explorer, Word, Excel, Outlook, plus CRM databases and related applications. The candidate should be able to create/edit letters/emails and utilize spreadsheets and other related tasks with minimal assistance or supervision. Demon
• Demonstrate sufficient interpersonal and written/verbal communications skills.
• Ability to work independently.
• Good organizational skills; detail oriented; ability to manage time in completing job duties.

Pickering has a reputation for providing a work environment that encourages long-term careers. To that end, we prefer to promote from within the company, allowing the employee to find a role that best suits them regarding career paths and a positive work environment. As we are a multinational company, these opportunities can be in the US and even in other countries.

Pickering Interfaces is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to organize and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

The position description is subject to change by the employer as the needs of the employer and requirements of the job change.