Continuing Care Representative

Continuing Care Representative

Join to apply for the Continuing Care Representative role at West Coast Dental Services
.

This range is provided by West Coast Dental Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.00/hr - $18.00/hr

Location: Artesia, CA
Job Type: Full-Time
Department: Patient Services
Reports To: Call Center Supervisor

About Us
We are a fast-growing dental organization committed to delivering exceptional patient care and service. Our call center team plays a vital role in ensuring patients receive timely support, accurate information, and a welcoming experience from the moment they call.

About The Role
We’re looking for a friendly, detail‑oriented Inbound Call Center Representative to be the first point of contact for patients calling our dental network. You’ll play a key role in delivering exceptional customer service, answering questions, scheduling appointments, and ensuring every caller feels valued and supported.

• Answer incoming calls from patients regarding appointments, services, billing, and general inquiries.
• Schedule, confirm, and reschedule dental appointments using practice management software.
• Provide accurate information about dental procedures, insurance coverage, and office policies.
• Handle patient concerns with empathy and elevate complex issues to appropriate departments.
• Maintain detailed and accurate records of all interactions in the Practice Management Software (PMS) system.
• Collaborate with dental office staff to ensure smooth patient flow and communication.
• Uphold HIPAA compliance and protect patient confidentiality at all times.

• High school diploma or equivalent; associate degree is a plus.
• Prior experience in a call center or customer service role, preferably in a dental or healthcare setting.
• Excellent verbal communication and active listening skills.
• Proficient in using scheduling and PMS software.
• Ability to multitask and remain calm under pressure.
• Bilingual (especially Spanish) is highly desirable.

• Competitive hourly wage + performance incentives
• Paid training and career development opportunities
• Health, dental, and vision insurance (for eligible employees)
• Supportive team environment with room for growth
• Employee discounts on dental service

• Entry level

• Full-time

• Other
• Hospitals and Health Care

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