Dispatcher, Customer Service​/HelpDesk

Dispatcher – Transdev in Meadowlands, PA

Transdev is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients.

We are seeking customer service‑oriented professionals who are dedicated to safety.

• Position subject to Collective Bargaining Agreement.
• Starting payrate $19.50 / hour.

• Vacation: up to 14 days per year.
• Paid Sick Leave: 8 hrs monthly (full‑time), 5 hrs monthly (part‑time); medical, dental & vision after 90 calendar days of employment for full‑time employees, life insurance, 401(k) retirement benefits, and company holidays.
• Benefits may vary depending on location policy; the above represents the standard Corporate Policy.

• Oversee road service assigned carriers by tracking trip performance measures, ensuring routes begin on time, monitoring incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips, including no‑shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Perform other duties as required.

• High School Diploma or GED;
  Technical Degree preferred.
• 3–5 years’ experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem‑solving and analytical skills.
• Subject to DOT drug testing and physical if applicable.
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Must be able to work shifts or flexible schedules as needed.
• Employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of indoors and outdoors.

Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good.

Find out more at  or watch an overview video at

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug‑free workplace.

If based in the United States, applicants must be eligible to work in the U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants:
Please  for CA Employee Privacy Policy.