Customer Service Representative

Job Description

The Customer Service Representative is responsible for providing exceptional customer service for all internal and external customers by using comprehensive, in-depth knowledge of company customers and processes. A CSR must thrive with problem-solving in a fast-paced environment.

• Is primary contact and communicates via phone, email and through customer portals.
• Received and enters orders, Sets appointment times with shippers and receivers in accordance to what the load planners ask for.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Operate with efficiency internally within all operations team members – including within the load planners, dispatching, driver workforce, and driver management teams – to ensure all loads are picked up and delivered on time, all loads are properly secured and compliant with DOT regulations and the equipment matches the shipper requirements
• Manage problems as they arise to ensure on-time service.
• Utilize the transportation management system (TMS) Mcleod Loadmaster and Power broker to keep accurate freight movements and load information.
• Day-time schedule

• Efficient with scheduling and coordinating skills.
• Problem Solving/Analysis
• Time Management
• Able to Multi Task
• Proficient in written and verbal English language