Customer Service Representative
Job in
Hazelwood, St. Louis city, Missouri, 63042, USA
Listed on 2025-12-31
Listing for:
Dynamic Transit
Full Time
position Listed on 2025-12-31
Job specializations:
-
Customer Service/HelpDesk
-
Transportation
Job Description & How to Apply Below
Job Description
The Customer Service Representative is responsible for providing exceptional customer service for all internal and external customers by using comprehensive, in-depth knowledge of company customers and processes. A CSR must thrive with problem-solving in a fast-paced environment.
Responsibilities- Is primary contact and communicates via phone, email and through customer portals.
- Received and enters orders, Sets appointment times with shippers and receivers in accordance to what the load planners ask for.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Operate with efficiency internally within all operations team members – including within the load planners, dispatching, driver workforce, and driver management teams – to ensure all loads are picked up and delivered on time, all loads are properly secured and compliant with DOT regulations and the equipment matches the shipper requirements
- Manage problems as they arise to ensure on-time service.
- Utilize the transportation management system (TMS) Mcleod Loadmaster and Power broker to keep accurate freight movements and load information.
- Day-time schedule
- Efficient with scheduling and coordinating skills.
- Problem Solving/Analysis
- Time Management
- Able to Multi Task
- Proficient in written and verbal English language
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