Administration - Interviewer, Ins Risk

Administration - Interviewer, Ins Risk

Lees Summit, MO 64063 | 3 months

• 7am-4pm CST (8 candidates)
• 8am-5pm CST (8 candidates)
• 9am-6pm CST (9 candidates)

The primary purpose of this position is to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.

• Place outbound calls to contact life insurance applicants. Complete interview with applicant or leave a message for a return call.
• Gather medical, financial, occupational, and avocation histories during interview.
• Review and edit information collection during the interview for quality assurance purposes.
• Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. Log call attempts, document information with orders as necessary and record call results.
• Learn the specific requirements stipulated by each client company.
• Respond to the needs and requests of clients, staff and management in a professional and expedited manner.
• Observe all compliance policies and safety policies and procedures as outlined in the Safety Manual or other special trainings.
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

• HS diploma or equivalent.
• Experience in Life Insurance, Medical Terminology, and Customer Service Experience are preferred.
• Attention to detail, ability to be on the phone and provide great customer service, as this is a concierge level of service.
• Production based and revenue generating call center.

Please review shifts carefully and include your candidates' shift preferences (1. as in most preferable to 3. least preferable).