Workplace Experience Ambassador

JLL empowers you to shape a brighter way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Workplace Experience Ambassador at JLL, you will deliver exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This role combines your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment while implementing the experience program at the client's site. You'll increase the level of engagement and partnership between JLL, service partners, and clients to provide superior service delivery while enhancing your individual personal and professional skills through meaningful client interactions.

• Serve as initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
• Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
• Positively impact the care and comfort of client employees and guests through exceptional service delivery

• Enthusiastically welcome guests while anticipating their needs and assisting with arrivals, departures, and office orientations
• Engage visitors and employees in manner that makes them feel warmly welcomed and assisted in helpful and timely fashion
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills throughout all interactions
• Actively monitor and maintain front desk, lobby, and surroundings to ensure safe, clean, organized environment reflecting brand standards
• Execute badging process for employees, visitors, and third-party providers with accuracy and efficiency

• Build meaningful lasting relationships with client employees and guests through consistent engagement
• Maintain visible engagement and workplace presence, spending minimum two hours daily welcoming employees at reception or entrances
• Walk floors to ensure work spaces (offices, desks, conference rooms, mailrooms, pantries) are stocked and maintained
• Receive and respond to all requests or issues within one day, including personal follow-up to ensure satisfaction
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements
• Work with key account and client stakeholders to organize, host, and operationalize engagement events
• Identify potential risks and elevate appropriately to prevent privacy breaches, security incidents, or operational disruptions

• High School diploma or GED required
• Minimum 2-3 years experience in hospitality management
• Ability to work with clients at all levels of organization
• Strong vendor management experience
• Excellent communication and listening skills
• Initiative, responsibility, flexibility, and leadership capabilities
• Strong analytical skills for service performance assessment
• Proficiency in Windows-based office software including Microsoft Office, Word, Excel, PowerPoint, and Outlook

• Experience implementing experience programs in corporate environments
• Background in continuous improvement and innovation initiatives
• Knowledge of business intelligence tools and best practices development
• Understanding of service level agreements and performance metrics
• Experience with event coordination and administrative support

Onsite - O'Fallon, MO

51,000.00 – 51,000.00 USD per year

This range is an estimate and actual…