Overnight Crew Member

Overnight Crew Member – CA Planet

Join to apply for the Overnight Crew Member role at CA Planet
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The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Additionally, you will close the shift for that business day and create an accurate bank deposit.

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front‑desk related activities including answering phones in a friendly manner and assisting callers with a variety of questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner; elevate issues to an Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close the shift for that business day.
• Create a bank deposit for the next day.

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional manner with members and co‑workers, exceeding member expectations.
• Strong listening skills with the ability to empathize and problem‑solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Part‑time

Not Applicable

Management and Manufacturing