Senior Leasing Manager - CLC

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Property: SD-ICAC REG OFC (2134)

Location:

San Diego, CA, 92108

Division:
Apartments - On-Site (Apt OnSite)

• Creates a service focused culture for customers and employees leading by example and ensuring a proactive approach is adopted for all key customer touch points.
• Leads, coaches and develops direct reports to create a culture of excellence and continuous learning.
• Uses a consultative selling approach to evaluate customer needs while communicating relevant benefits.
• Maintains accurate and in-depth knowledge of all aspects of the market.
• Strategically develops and executes plans to exceed key performance indicators.
• Ensures Abandon Call Rate and Service Level goals are achieved by utilizing Ring Central to monitor all call queues and adjust schedules as needed.
• Attends Quality Assurance inbound call and ILS calibrations.
• Completes call coaching weekly with Leasing Consultant.
• Assists with addressing and resolving customer escalations.
• Provides required performance reports timely.

• Two years experience in sales environment
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus

Base Pay Range:$68,640.00 -$

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort‑style apartment communities in coastal California’s most desirable locations:
San Diego, Orange County, West Los Angeles and Silicon Valley.

With world‑ resort‑like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental‑living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.