Public Safety Communicator Trainee; 911 Dispatcher Trainee

Salary and Benefits

$7,029.50 - $8,544.42 MONTHLY BASE SALARY PLUS EXCELLENT BENEFITS!

• 6.6% Holiday Pay in lieu of holidays off.
• 5% Bilingual Pay for verbal fluency in Spanish/English.
• $41.67 per month uniform allowance
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• PSC’s typically work 12‑hour shifts and are scheduled 3 or 4 days in each workweek plus overtime as needed.
• Trainees are in the Gilroy PSC training program for approximately 6‑12 months. After successful completion, the base salary increases to $8,161.00 – $11,483.33 per month
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• Steps F, G and H require 5, 10, and 15 years of City of Gilroy service per the MOU.
• The City of Gilroy is an equal‑opportunity employer and supports workforce diversity, equity, inclusion, and belonging.

The City of Gilroy is recruiting for the position Public Safety Communicator Trainee in the Police Department. This full‑time, at‑will position trains trainees to become Public Safety Communicators for the Gilroy Police Department.

Under the direct supervision of the Communications Supervisor and the functional supervision of the Watch Commander, you will answer emergency and routine calls from the public for police, fire, and medical assistance. You will dispatch necessary personnel and equipment, and perform other related duties as required. Work shifts include weekends, holidays, nights, and evenings.

• Have excellent interpersonal and professional customer‑service skills.
• Have superb listening skills and the ability to communicate effectively orally and in writing.
• Be adaptable to changing situations; work well under pressure; and make quick or critical decisions.
• Multi‑task proficiently within a short period of time.
• Be proficient with computers and the use of software and technology.
• Successfully complete the Public Safety Communicator Trainee training program in a 6‑12 month time period.
• Study and memorize codes, personnel, and community geography to dispatch accurate information.
• Have participated in "sit‑alongs" with a Communications or Dispatch department, preferably with the City of Gilroy Police Department.
• Show a willingness to learn and improve and be receptive to constructive feedback.

Attach a copy of passing results (dated within 1 year) with your application for:
The POST (entry level) Dispatcher testing (T‑Score 48 or higher).

Testing information is provided for San Jose only but results are accepted from any California POST location. For other locations, visit ‑Safety‑Dispatcher‑Entry‑Level‑Test‑Battery‑Applicant‑FAQs.

Test dates and registration are available at  Results are typically available within 10 business days. A T‑Score of 48 or…