Visitor Services Attendant, Shaw Nature Reserve

THIS IS A PART-TIME TEMPORARY POSITION WORKING 20 HRS. PER WEEK, MOSTLY WEEKEND WORK.

Summary: Greets and provides customer services to visitors at Shaw Nature Reserve in Gray Summit, Missouri. Visitor Services Attendants will welcome and direct guests ensuring the start of a positive visitor experience;
Sell admission, merchandise, and memberships; handle cash and credit card transactions in an accurate and professional manner; provide information to visitors regarding Shaw Nature Reserve sites, attractions, special events, classes, and other information that the visitor may require in person or on the phone; drives truck or narrates in wagon for tours; and helps maintain public spaces within and surrounding the visitor center.

Essential Duties and Responsibilities:

• Welcomes, directs, admits, and provides information to Shaw Nature Reserve visitors from the visitor center or outside in the parking lot for special events.
• Processes admission, merchandise, and membership sales. Utilizes cash register and credit card machine or touch screen computer to process sales.
• Works with other staff to facilitate logistical arrangements for school programs and special events.
• Maintains a neat and clean Visitor Services' work area at all times. Ensures a safe and secure work environment in compliance with Garden standards.
• Responds effectively to unanticipated situations. Is alert for opportunities to improve operation and service.
• Performs closing duties. Ensures all daily payments received have been reconciled and recorded, balances the drawer at the end of the shift, produces the daily report and other reports as needed. Notifies Visitor Services Supervisor of any discrepancies in a timely manner.
• Ensures that all applicable safety standards are followed. Adapts or modifies work methods to reduce hazards. Reports all accidents, injuries and near-miss accidents immediately.
• Drives truck while hauling the wagon or provides narration on wagon during hour-long wagon tours.
• Meets expected attendance guidelines.

• Follows and adheres to established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies.

• Behaves and communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others

• Performs other duties as assigned.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Competencies:

Communication - Listens to others and asks questions for clarification;
Writes clearly and presents information accurately;
Speaks professionally and responds well to questions;
Supports positive visitor relations.

Collaboration -Demonstrates teamwork and promotes respect in the workplace;
Engages in problem solving and group initiatives;
Cooperates in implementing procedures and process improvements;
Strives for positive visitor experiences.

Accountability - Demonstrates commitment to responsibilities and adaptable to changes;
Effectively prioritizes, troubleshoots and takes appropriate actions;
Follows policies and procedures, meets deadlines, quality, and safety standards;
Strives to proactively, address visitor and internal colleagues' concerns.

Problem Solving - Identifies and resolves problems;
Includes supervisor before taking action as necessary;
Recommends solutions, demonstrates creativity and resourcefulness;
Exhibits sound and accurate judgment in decision making process;
Includes appropriate people in making decisions.

Stewardship - Promotes and adheres to sustainability, safety and security protocols;
Fosters a culture of respect, diversity and inclusion;
Demonstrates effective and prudent use of Garden resources;
Maximizes contributions during work hours.

Qualifications/Experience:

• Minimum of six (6) months to one (1) year prior visitor/customer service experience required: assisting the public cooperatively and courteously required.
• Six months' cash handling experience and completing credit card transactions required.
• Ability to provide guest service within a fast-paced mission based public…