Customer Service Representative - Aborn Pet Hospital

Aborn Pet Hospital is looking for an enthusiastic animal and people loving person who is also an organized person to join our CSR team. We are seeking full time and part time applicants. Our CSRs (Customer Service Representative) are responsible for answering the phones, scheduling appointments, greeting clients, admitting and checking out patients, processing payments, managing financial information, and communicating information between clients and staff.

Our ideal candidate will have at least one-year experience in a veterinary setting and a strong customer service background. If you possess an exceptional can-do, friendly personality and have a desire to learn, come join our team! Experience using an electronic medical record system is a plus. The ideal candidate must have the ability to stay on task, be a positive role model, work energetically, have the ability to show empathy toward clients, have excellent interpersonal communication skills, and a commitment to outstanding client service.

Compensation will align with skill level and experience. Range $20-25

• 401k with match
• Outstanding benefit package including medical, vision, dental, life insurance, HSA and more! (For Full Time employees)
• Paid time off and sick leave (for full time employees)
• Veterinary service/product discounts

• Previous Experience in a veterinary hospital setting preferred
• Ability to work with clients and other team members in a customer service focused setting
• Willingness to train and develop other team members
• Ability to adapt to change and assist in other areas as needed.
• Ability to sit and stand for 8 hours per day

At Ameri Vet, we’re committed to your growth, development, well‑being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‑being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well‑being.(FT)
• Generous paid time off and holidays, because your personal time matters. (FT)
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full‑time employees.

The purpose of this position is to provide outstanding client service. The Client Service Representative (CSR) answers the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out patients, processes payments, manages financial information, and communicates information between clients and staff.

The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. Creates a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions. Firmly believes in the quality of care provided and communicates this sense of assurance to clients. Understands our services and recommendations and clearly communicates them to clients. Empathizes with clients and remains compassionate and well‑mannered if a client becomes emotional or discourteous.

Remains calm and collected in the face of emergency situations.

Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over‑emphasized. Must be able to withstand unpleasant odors and noises.

Directly reports to the CSR Team Leader and/or Practice Manager. Periodically receives direction from the Practice Manager and veterinarians.

• Answers incoming telephone calls by the third ring, using proper telephone etiquette. This includes using a three‑part greeting and asking callers before placing them on hold.
• Operates a multiple‑line telephone system. Answers incoming lines, places callers on hold, transfers calls, and pages staff…